How to retrieve my Adobe Stock image credits lost?

Hey - I bought shares of adobe as a client Adobe CC offer in September. I contacted Adobe to cancel the share subscription 2 months later - I wasn't aware that after the expiry of the 30 day trial I would be transferred to a 12 month contract. I was told that I have to cancel my membership Adobe CC in order to cancel the Stock, I did. I didn't renew it. However, I got 4 credits remaining image. I just tried to use them today, but they have disappeared - I don't think this is fair, since I had paid for them?

Thank you!

Hello

In the FAQ: frequently asked questions, Adobe Stock

If I cancel my subscription, can I use unused licenses in my account?

# You can use your available licenses as long as your subscription is active, but you lose all unused licenses during the cancellation of your membership.

As a gesture of goodwill, I added 4 credits to your account.

Thank you

Bev

Tags: Adobe Stock

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