How to set up the security and Notification

Hi, I developed a small application for logging calls. I would like to know the procedure of implementation of security and notification settings.

As I am new in this area, please explain in detail. Screenshots showing the configurations ([email protected]) would be highly appreciated.

The main features and the application procedures-

(a) users will see different usernames and passwords to trigger calls on a particular service
(b) each Department has a call manager that will assign the call to a technician
(c) the technician will solve the call and update status
(d) the user will close the call and provide feedback

Structure-

1 table to keep users / employees - 1 Page - report and form
1 table to manage call manager Department wise - 1 Page - report & form
1 table for calls (stimulus, assign, resolve) - report and our multiple pages (one for the recording, one for the assignment, to solve and feedback with only the corresponding columns of the table) - I have created multiple forms, whereas a call can only be changed by a subsequent user)

My requirement:

1. the user must consult only the calls raised by him or her (User1 should not see the calls raised by user2)
2. the technician should show the call triggered by her (user role) and can also view calls assigned
3. the call manager can check the calls raised by him (user role) and can also show calls raised on his Department
4 notification: email should be fired in each event only for the persons concerned, added to the call (the user handler calls, technician)


Please guide me to implement the features above.

Kind regards
Sandeep

sandeepmallik wrote:
Thanks for the reply.

About the e-mail notification-, we can create a process under 'Treatment of the Page' for email. In the field 'To' we can provide the string id or replacement of static mail to send mails.

Not recommended. When generating the e-mail notifications in the way that you need to modify data and sending of the email must be processed in the same transaction to ensure that you don't have change without email or email without modification. Where the suggestion of creating packages of procedures that encapsulate these transactions.

There are a number of non-obvious events which will cause the APEX to issue a commit which will close a transaction. So, you want all of your transaction in a program unit, called within a single process to the APEX. Packages are the best way to do it.

How to create the substitution string so that we can get the mail electronic id of the table using SQL? We use several channels alternative if we want to send the same mail to multiple recipients?

Use apex_mail API with varying normal SQL and PL/SQL in your procedures.

Tags: Database

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