How to stop an e-mail address to unwanted

I have an e-mail address that is in a filter and the filter is supposed to work upstream of the junk e-mail filter. However, every single email from this email address goes into the spam folder.

How can I get Thunderbird to:
1. respect the filter that is supposed to work upstream of the junk e-mail filter?
2. stop to the e-mail address in the Span file. I wrote email to this email address SEVERAL times NOT junk and has no effect.

Thanks for any help.

Dennis

In the account settings > junk settings for the e-mail account:
See the image below as an aid.

This is where you define the specific spam settings into account.
Select this option to enable adaptive controls of junk e-mail to the e-mail account.
There is a section: "do not automatically mark mail as junk if the sender is in.
It should show you a list of your address books.
He comes to the white list. Contacts in an address book selected will not automatically marked as junk.
Select in this list address books.

Destination and retention:
Select "move new Junk messages.
If the Pop to choose email account:
"Junk folder on" and select the name of the e-mail account.
If this pop email account uses a global Inbox (local folders), and then select
"Junk folder on ' and select 'local folders '.

If the choice of IMAP mail account:
'Other' and select the Junk folder or Spam (depends on what we call this folder on the server) on this imap e-mail account.

The undesirable "Preferences of the Global" button is a shortcut for:
"Tools' > 'Options' > 'Security' > tab"Junk. "
This is where you set your default junk e-mail settings.
What to do when you manually mark as spam messages.
You can also turn on the junk e-mail filter log which I found to be very useful especially when trying to figure out what is filtered.

If you want to erase the data collected and used for junk mail controls and reset the training data, click on the button "reset the training data.
Click OK to close and Save Options

Click OK to close and save the account settings.

Tags: Thunderbird

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