HP 15 laptop computer omen: Question of graphics - freeze/lock

I have problems with my graphics I think. I don't know if this is a hardware or a software issue, however.

Symptom: When I start a game the computer crashes and there's a hum. The sound almost sounds like it comes from the material rather than the sound. Although this doesn't happen every time. CTRL-ALT-DEL does not work when this happens. By pushing the button window does not work. The only way to get out the gel is hard boot the PC. This happened there as well after a game about 3 weeks session. I restored the computer to factory default and it worked fine until the 10/30/15. I would say the 1st time it happened was on 01/10/15. So a month elapsed before this happens again. Both times it happened after a long gaming session. I closed my laptop, went to another House and then when I tried to play again that this freezing/hum which is spent. This time I was unable to solve the problem.

I play the games or you have tried: Hearthstone, WOW, heroes of the storm, Starcraft II and Diablo III, Skyrim. All seem to have this problem now.

Things I've done.

Restored PC to factory default. (Windows updates, installed updates HP installed, updated graphics card)

Uninstalled and reinstalled graphics card

Restore PC to factory default (Windows updates installed, graphics card updates) - I remember when I first bought the PC. I installed HP updates through HP support Manager. It messed up the graphics. I have restored and it has worked well up until the 10/01/15. So I thought that maybe I messed up it by doing this. What is interesting is now after I restored my PC for the third time. HP can't find no updates. Maybe they stayed settled now?

Graphics card runs at 70 C (used Unigine & Unigine Valley) Ran this several times with no problem. This blows my mind. Why would this work but not games.

Peformance HP advisor no longer works. I uninstalled it and re-installed. Seems to be the slightest error out when he's looking for the graphics card.

To be honest. It seems to deteriorate, and even worse plus I have restore and try the different troubleshooting steps. Nothing is really make sense logically here. I have difficulty computers for a living but seriously this thing gives me a hell of a time.

I'm kind similarly not sure what more can be done.

It seems that the Nvidia GTX860M is having issues. When I right click and go to the Nvidia Control Panel. There is not much information at this location, as it used to be. The only option I have is 3D settings. It even after the Nations United-stable and re - install.

Any thoughts on where I should go with this? This PC is still under warranty and I year 3 help plan. Thanks in advance. I'm happy to give you any additional information. This thing is just blow my mind! Thank you!

After tons and tons of troubleshooting I finally thought to it. I was on the phone with HP when I thought about it. They kept transfer me back and forth between the Department of hardware and software. They have not really help a lot.

Just in case anyone else has this same problem.

Laptop HP Omen 15 - Windows 8.1

Symptom: Chart question - freezing/locking up when you play ANY game and when you launch HP performance Advisor.

Solution: Uninstall Nvidia Graphics Card and Nvidia Ge Force experience. Also everything that said Nvidia in your Add/Remove Programs Control Panel.

Go to HP and download the Nvidia graphic card on there website to your PC. Do NOT install the driver of Nvidia graphics from the site Web of Nvidia card.

NVIDIA is currently on 352 or something like that. I downloaded 348 or anything that was on the HP website. Everything works find now. NVIDIA has missed something there put the driver.

Of NVIDIA Geforce experience will NOT work. What is the best so good solution? Playing games or using the Geforce experience.

Hope this helps anyone who runs into this problem.

Tags: HP Gaming

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