HP 2515 - software has stopped working
Hello
I have a HP Deskjet 2515 advantage all-in-one printer works very well.
I installed the driver/software that came on the CD. Then, I kept all these programs duly updated.
Now, for some reason, the "HP Deskjet 2510 series" program stopped working.
When I click on the icon on my desktop, nothing happens.
It is a very useful program and I sorely miss, especially to clean the print heads.
Why it has stopped working? I know that the program is in the appropriate directory. I tried to remove it and install again, but nothing helped.
The target is: 'C:\Program HP HP Deskjet 2510 series\Bin\HP Deskjet 2510 series.exe' - UDCDevicePage to start
Begins: "C:\Program HP HP Deskjet 2510 series\Bin\"
With thanks advance,
H.
Hello everyone and especially MissTeriLynn!
Well, I'm happy to be able to announce that I managed to solve the problem. That's what I did:
As you know, I was unable to remove the corrupted HP software program because I was missing the DIFxAPI.dll file.
And I couldn't reinstall the new HP software because he thought that he was already present on my PC! A situation real chickens and eggs.
As I wrote also, DIFxAPI.dll file was indeed present on my PC: once in Windows/System32/and once more in Windows/SysWOW64/but, obviously, it was necessary to be present somewhere else for the uninstall program work properly. But where?
Then I went to Windows/SysWOW64/and I copied the DIFxAPI.dll file. that I then glued in each HP and Hewlett-Packard directory and subdirectory that I could find on my PC, mainly in the main program (x 86) directory.
I tried uninstalling the software and it worked! The uninstall program of necessary program so the file DIFxAPI.dll present in the HP directory.
I then ran the latest version (4.4 - a few days ago) of HP Scan and print Doctor. He correctly identified my printer and also the fact that no software has been installed. Then downloaded the latest package and installed. The problem is finally solved.
Once again, thank you for your patience and for your comments.
See you soon,.
Henry
Tags: HP Printers
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