HP DV-7 randomly freezes and won't recover.
(1) HP Pavilion dv7-6b50ea Entertainment Notebook PC
(2) Windows 7 64 bit
(3) no change in your system until the problem occurred (since is arrived)
(4) no error message
Hey all,.
I bought my computer laptop enough recentally and it occurs very well normally, but every now and then it freezes just straight up. It seems to happen randomly, could be left pending, after game, watching film, but he always do when I try to run the troubleshooting support on HP Support Assistant.
When it freezes it starts to run very slowly, then the cursor begins to lag and finally stops, after that nothing will respond (even by pressing the caps lock button is not turn on or off the it's little light). I tried to leave for a few hours, but it never recovers. Ctrl + alt + del doesn't work, stops just this.
Just thought I would post incase someone had ideas before the word is supported for HP (its still under warranty, although the term ends on the wrong date.) I bought 22/06/12 but hp support assistant said began 10/07/2011).
Thanks in advance,
NIC D
Hi Nic,
Shut down the laptop. Tap away at f10 you start Notepad to open the menu of the bios. Under Advanced Options or diagnosis tab, you will find the possibility to run tests on the hard drive and memory. Post back with the details of any error message.
If the criteria above, try the following.
In the Menu start, open the all programs, open accessories, right-click on command prompt and select "run as Administrator". In at the prompt, type the following command and press ENTER.
sfc/scannow (Note that there is a space between sfc and /)
Let the entire process, then the output type and press ENTER.
Then, click on the Start Menu, click computer, left click Local disk C once to highlight, right-click Local disk C and select Properties. Click the Tools tab and then click on the button "check the drive for errors. In the next window make sure that both boxes are checked, then click Start. Right plan the audit on the next reboot of the system, and then restart the laptop - this process can take several hours before the load in Windows.
Kind regards
DP - K
Tags: Notebooks
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