HP Envy 17 Quad Touchsmart t: screen cracked on Touchsmart HP Envy 17 Quad t... What is my screen?

I have a HP Envy 17 Quad Touchsmart t (item # E2E11AV...)   Product # E114AV... Series # 5CG41002SP)

It has a cracked screen and lost its ability to "touch", but all other functions are intact.

I rarely used the "tactile" function, but the crack is an embarrassment and a distraction and if I could fix the crack at a reasonable cost, so I would.

I have been looking for replacement of the LED screen and appears in the best of my ability.

The HP "Partsurfer' site lists 2 screens: the manufacturer and the manufacturer 720257-001(BV-HD) 720256-001(AG-FHD)

My problem: without disassembling the laptop how can I know what screen to buy?

Please, all advice, help or idea would be appreciated...

Thanks in advance

Here are the compatible screen for your appliance part number:

SPS-DSPLY GROSS PANEL 17.3 LED BV HD-720257-001

Since it is a hardware problem and I highly recommend you Contact HP Support by phone for further assistance without delay for get your Notebook diagnosed and repaired by an authorized HP Certified Engineer

You can also check your warranty here to check the status of the guarantee

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the white button on the right to say thank you Thumbs Up *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

GBL84

Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

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