HP Envy laptop: laptop computer password recovery

My sister-in-law died a few months earlier, and we now have his laptop.  We can not use it because there is a password screen which displays his name and his email, and we do not have this password.   It is a MS Outlook email address.

I've studied other tips recovery password here on the forum.  I downloaded a Daosoft recovery tool.  I can't the laoptop to boot from the USB port.  I tried to change BIOS, by disabling Secure Boot and boot the CD Rom.  I reorganized the section of UEFI boot so the USB device is listed first.

How can we circumvent, modify or remove this password in order to use the laptop?  Is there a way to reinstall everything on the laptop?  We are not concerned about data loss - I just want to use the laptop.

Hello

See the guide on the following link.

http://support.HP.com/us-en/document/c03489643?JumpID=reg_r1002_usen_c-001_title_r0001

Kind regards

DP - K

Tags: Notebooks

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