HP Envy7640 -: set up the ink cartridge

Printer purchased just, throughj of work put in place and have message problem of ink cartridges.  Have reinstalled cartridges supplied with the printer and also installed two extra cartridges I bought at the time I bought the printer.  Problem of ink message will not go away I can't find OK to touch.  Help!

Welcome to the HP community @DesertDon,

I read your message on the error message problem of ink cartridge that shows your 7640 new desire and I wanted to answer you! I want to try the steps from the link I posted for you below to see if you can work around the error message. If the error does not clear, contact HP directly to their contact information at the bottom of my message here to replace the printer for you.

HP ENVY 5640, 5660, 7640 and Officejet 5740, 8040 e - all-in - One Printer Series - a 'lack of cartridges' or 'Problem of ink cartridges' Message is displayed on the control panel

Testify of my answer by pressing the thumb in the air below and hit the "accept as Solution" button, if I have you helped a resolution!

I hope this information helps you!

Contact HP:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number appear

Tags: HP Printers

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