HP G62 screen jump for the video

Hello

I got the HP G62. It works properly with anything, but when I run any video, after aprox go off the screen 5-10 minutes. I thought it's problem because of the fan system is not working properly, but I replaced the system fan. But still the same problem. I be really will appreciate who will be giving me a proper notice on the subject please.

Kind regards.

Hi Rakesh_Patel,

Welcome to the HP Forums!

I'm not entirely sure of what type of movie you play, but if it's a DVD or Blu - ray, I suggest a look at the document according to "solve the DVD and Blu-ray movie problems (Windows 7).

If this does not resolve the issue, I want to confirm some information with you, so that I can better help you.

(1) what is a Blu - ray or DVD you play?
(2) is the downloaded movie? If so, what type of file is the movie? (IE. AVI, mp4, YouTube).
(3) what Media Player do you use to watch the movie?
(4) what is the number of full model of your laptop? I've included the document 'Guide to finding your product number'.
(5) what is the latest version of Windows that you are running. I've included the document 'operating system Windows that I am running?'.

Forward to your response.

Tags: Notebooks

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