HP LaserJet 4300 prints gibberish for a single user, but prints OK for all others on a Windows 7 32-bit

HP LaserJet 4300 printer installed via LPT1 using Universal Print Driver v5.2.6.9321 on a desktop HP 8100 running Windows 7 Enterprise 32-bit SP1.

This printer prints gibberish for a particular user, any type of document that it tries to print.

Not sure when the problem started, the user uses a network printer to work around this problem. It allows to print to one of the other HP printers on our network OK, including another 4300 in the hallway.

Everyone can connect and print the documents themselves OK on this office using this printer.

Tried to restart the HP 8100 and power cycling and off the 4300. Also uninstalled and reinstalled the 4300.

I have updated the firmware on the 4300.

Change the print processor in the printer properties did not help either.

Analysis of virus and malware detected any problems.

Any advice for this problem would be greatly appreciated.

Hi MDOTd5-247,

The product that you have is a printer. I suggest you post in the forum for HP Business Support for a better chance to find a solution.

Here is the link to the Board Commercial Laserjet:

http://h30499.www3.HP.com/T5/printers-LaserJet/BD-p/BSC-413

Tags: HP Printers

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