HP Mediasmart DVD on a6750t will not display data channel 5.1 via SPDIF or HDMI

So, I got a desktop HP custom computer new Friday. Started playing with it on Saturday. I called Sunday morning to request an RMA number and return shipping label. Here's my saga:

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Started HP problem calls to 03:47 February 15, 2009

Region (by spelling rep) said return is processed through warranty / customer). He said that HP does not publish a badge number. Ticket # xxxxxx3374.

(Transferred to warranty/support service)

(The line was full of static-asked for the 800 for the reminder. No one said that he had not the number I called in the. EU log www.hp.com. Found the number to call is 1 (800) 474-6836. I called this number.)

Satya (by spelling rep) responded to the line. I told the rep that I don't get any output 5.1 for the Blu - ray disc software that was provided by HP (HP Mediasmart DVD). Informed him that all MS products, DVD and HD devices sent out to my Yamaha receiver 5.1 channel. [Are the important part of DVD. As the same drive is used for THE DVD and Blu - Ray, it is my opinion that the material works very well.] I repeated several times that the only thing to do not send 5.1 channels of data has been the player of HP MediaSmart DVD software for drives Blu - Ray.

Satya ran various tests and wanted to "call back tomorrow with a solution. He seemed to think that maybe there is a problem with the hardware, and eventually I wasn't getting something in my order.

I clearly started I wanted an RMA number and I wanted to return the product. Satya refused, saying that he had to 'search' the problem until it could issue the RMA number and return the product. He said he'd call between 14:00 and 17:00 tomorrow (STD) (I informed him he is currently 04:49 to my place.)

The problem is not with the hardware. All software Microsoft products that support 5.1 channel send through data 5.1 SPDIF (optical cable) channels. Once again, all the DVD and other 5.1 (HD PVR) devices send (via s/PDIF) 5.1 channels of data to my Yamaha receiver. The only thing not released in 5.1 is the software (HP Mediasmart DVD) Blu - ray disc player. DVD is ran using the player Blu - ray (on the system only) and sends the data of channel 5.1 without any problem.

Closed the problem HP call 04:52 February 15, 2009

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Thus, any other suggestions? I tried different things such as Passthrough-HDMI, HDMI-PCM, SPDIF and output of 6 speakers on the application of reader software HP MediaSmart DVD Blu - ray without result.

I decided to try contacting chat support to see if they had ideas... After almost 2 hours of troubleshooting, a support chat, there is no current solution. I find myself with waiting on an another software update (I guess the previous update does not solve this problem and took 6 months to publish), or return the PC with installed defective software.

When support calls me I will request the RMA and return labels to be reactivated and ship back to HP PC.

I then go to BestBuy and buy a Blu - ray player.

Good luck if you are keen on your nice new Blu - ray player and enjoyable new disc from reading over 2 channels.

Unless you install a different drive (that YOU will have to pay), you're completely out of luck is HD audio (5.1, 6.1, 7.1 channels) via SPDIF or HDMI. I looked on all systems CTO and they ALL use the same software. Well. Mabey HP will be better in a few years.

I am posting this as a solution only as the solution to the problem was to ship the return to HP PC and get a refund. < sigh >

Tags: HP HP Desktops

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