HP OfficeJet 5610xi all-in-one: windows 10

After you have installed Windows 10, I get the following error message when you try to print from applications:

We could not reach this printer. Make sure that the printer is turned on and that you are connected to the network printer, or try a different printer.

I downloaded and installed the drivers from HP for Windows 10, and did a print test. I can print from applications such as Microsoft Word. Other applications give the above message.

After spending an hour and a half with a Microsoft technology without a solution, then the rest of the day trying different things, I have ended up with a workaround. The problem is Microsoft Edge and I don't know how to fix this. But if you click on the three dots in the upper right corner of the screen, you have the option to open this page in Internet Explorer instead of EDGE. Viola, it works now just as it did in Windows 8. I think I found a bug in Windows 10.

Tags: HP Printers

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    Try the HP scanning and Capture app below:

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    Give Kudos to say 'thank you' by clicking on the "icon shots."

    Click on 'accept as Solution' if it has solved your problem, while others may find it.

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    disputes and the unit works very well. I'm always here for you help. Please reach out at any time.

    Just to say thank youPlease click the ' Thumbs Up ' button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.

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    Debra
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

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    Have a happy new year.

    -------------------------------------------------------------------------

    Screenshot of the name of the installer:

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