HP Officejet 6700 main Premium: Blue ink cartridge does not work
Hello, I have checked the ink cartridges levels three color and just installed a new black ink cartridge. I did a test of color, which shows any blue. I did all three levels of cleaning the cartridge heads. The screen still shows that I have adequate levels of ink, but no blue out at all! There was a drop of blue outside the cartridge, so it's not like it is clogged. Thank you!
Hey @ccardot ,
I understand that you do not get any blue print!
That's really all that you can do and really all I can do you! The print head is probably the issue. Please contact HP phone Support and see what they can do to help.
If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.
HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you wish; guarantee cheque.
I hope this helps. Have a great day and a wonderful new year!
Tags: HP Printers
I have a HP Officejet 6500 a and have an operating system of Windows 10 on a Dell Inspiron 15R. The printer does not print any black ink. I have genuine HP cartridges and the black cartridge is about 75% full. It was working properly until this morning. I downloaded your troubleshooting and everything seems fine. I ran the program cleaning head several times, but I can't always get black ink on a page. The other colors are fine. After the second head cleaning, I got a very small black image, but head cleaning has resulted in no black ink. I made sure that the wind had been reached on the cartridge and this problem occurs with wireless and hard wired connections. Time before, it happened and when I replaced the cartridge, it worked. After reading some of the messages on the map, it seems not to be the solution. I also hesitate to throw a cartridge that is only 25% used. Can you help me?Hello @robertj138,
I'm having the same problem. New cartridge. I bought a pack of three for $59.00. I think to install a new one and return to the rest of the three Pack if one is defective. Don't know what else to do.
Please perform the below mentioned steps, which should solve the problem.
- Check the level of ink on the ink cartridges, it should be full of > 25%.
- Press on the SETUP ( button tool key icon), and then
- Press TOOLS , and then select CLEAN PRINTHEAD.
You may be able to execute the above mentioned as follows at least for 2 - 3 times.
If the problem persists, call the HP TECHNICAL SUPPORT for assistance.
If you are in the United States, the toll free # is 1-800-474-6836.
If you're not in the United States, and then connect to www.hp.com , bottom left it is an icon of the world map, click it and then select the region that you belong to, which would then provide the support options for you for this region.
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I work for HP
I have the HP Officejet 4500 series printer. When I repaled branch HP 901 black cartridge is new, the alignment page went without black, undetected illustrated message text. I went through all the step to check the ink level, to clean the print head, troubleshooting... .but was frustrated. The b & w document print at all. Please advice. Thank you very much.
What is the warranty ends on the day on the cartridge? (AAAA/MM/JJ) If it is under warranty I had advice contact our telephone support HP...
I inherited a printer HP Deskjet 3070, which has already been used. I bought new ink cartridges, but when trying to install these has received the error message that I need to use the cartridges of the establishment to assess the ink levels and once this is done can change for the new cartridges.
Unfortunately, the printer cartridges comes with do not seem to be setting up those and now the printer accept the original or the new.
Does anyone know how I can go forward - it doesn't seem to be any problem with the printer?
Welcome to the HP Forums!
I see that your new ink cartridges do not work with your HP Deskjet 3070. I'm happy to help with this problem!
I would like to recommend please call our telephone support to the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.
Windows XP Service Pak 3, HP 5510 Officejet, printer, USB connection.
Won't let me open the ink cartridge door. So, I can not install new ink cartridges. It started about 3 weeks after I deleted some other software. When I touch the door to open it, I get this flashing Error Message - "Door open, door close print cartridge." (but door is not open, it is locked closed). . Printer will print documents correct, my problem is that I can't load new ink cartridges. I could probably force and break on it to open it, but am afraid my printer does not work after that. I love it and want to continue using it.
Three times, on different occasions, I crossed the steps on your website to reset the printer. They did not solve it. I opened the back of the printer and looked for any paper jams and tips or debri. I took can air and exploded all over where I could, but nothing came out. I don't have a paper jam, when this started.
Is there a code pin or something to get out, the door somewhere?
If I force rotating door and breaks, the printer works?
Problem started on December 14, 2010.
The 5510 JO has a Center door that goes through the top on both sides. It is possible that the door warped a bit in the middle and create a barrier that will not the door opens without a lot of strength.
Solution: Hold the door with both hands as you open the door, then take both thumbs and press down on the top of the door to repel the distorted area and then lift the pen access door.
My K850 printer is not printing cyan. According to the Toolbox of the K850, cartridge series cyan was 75%, and the health of the print head has been fair. The cyan cartridge was beyond its expiration date I replaced it. The new cartridge does not better than the old cartridge print. Before I spend another $40.00 + did someone has something to suggest?
Although the cleaning of the print head has helped a little, it did not help, so I bought a new cyan print head. When I installed the new print head, the printer automatically aligned to the printhead and now cyan works very well. Unfortunately, the alignment process pointed out flaws in magenta and Yellow Printhead. Now everytime that I print anything the printer goes through a continuous systematic alignment printhead to try to correct the magenta and Yellow Printhead, waste of paper and ink, until I cancel all print jobs. New cleaning of the printheads and the contacts did not help. In the end, no matter what is the status of print head in the tool box, replacing the print heads is the only solution that worked.
I have a Photosmart C4780 printer which I am putting in place. It is connected and 'impression', even if nothing appears. When I try to print the alignment page that nothing comes up except for 2 tiny small black lines the top of the page. Makes me think that the ink cartridges are not defective. When I tried to print the alignment page, looks like it's something printing, but nothing is there. I tried troubleshooting and turn the printer off and on again to redo the alignment exercise. Someone at - it advice?
Hi there, how old are the supplies you use? I'll assume that you have checked that the ink levels from the Panel before or through the printer software and its showing that there is little ink in the cartridges. If the printer has been lying idle for awhile with the inserted cartridges they can become crust around the nozzles. You mention that you have tried troubleshooting, you run the automated tool to clean the cartridges? I included here a link to the document to support troubleshooting for print quality problems. Scroll down to step 6 of Solution 6 (just below the images in the print quality report) and follow the steps there. If this does not work, proceed to step 7 which explains how to clean the surface of the nozzle of the cartridges.
I hope that this information helps to get the problem solved.
I have a HP PSC 1315xi All in One. I have just stalled new ink cartridges. I was able to line up, but I noticed on the impression that black was not feeling right. I printed a test page by holding the Cancel button and pushing the color copy button to start. Print out showed that there certainly is a problem with the black cartridge. So I went in the Toolbox and I clicked to clean cartridges. I clicked on Clean and nothing happened. The printer did nothing and he didn't pop up or anything to show, there was a problem. I waited 5 minutes and still nothing. I'm on Win 7 Home Premium 64-bit. Thank you.
The application of the Toolbox cannot communicate with the printer. Try the following:
(1) unplug the PC printer by unplugging the USB cable into the PC end.
(2) turn off the printer and the PC.
(3) wait 30 seconds and turn on the printer, then on PC.
(4) when the PC is starting for office, connect the USB cable.
Now, open the Toolbox printer and check if the option clean cartridge works.
If this does not work:
(1) you are able to check the Toolbox ink levels?
(2) you see the digital imaging monitor icon in the box at the bottom right of the taskbar on your computer screen?
Product name: Deskjet 2050 All - in - one J510a
Copy in black ink not working, warning lights did not show (and never did).
Product name: Deskjet 2050 All - in - one J510a
Operating system: Windows 8, 64 bits
Copy and printing in black ink do not work. No light warning flashing on the printer.
Via the computer, I get the black ink levels (bowtie symbol?) is ok, but less than 25%.
The cartridge ink levels color is close to zero, it is said. How ever, when copying, the color works nice
but printing in black ink does not at all.
I tried to clean the inkheads twice.
Should I replace both cartridges?
Why don't show the printer ink level lights?
Why computer don't warn me about low ink levels?
Welcome to the HP Forums!
I understand that the ink lights do not work and you cannot print in black with your HP Deskjet 2050, and I'm happy to help you!
If you have tried everything in this guide, solve the problems of quality Print to the HP Deskjet 1050, 1050 A, 2050 and 2050 all-in - One Printer Series. Then I would definitely consider replacing both cartridges.
About the ink levels, there should be an icon of HP printer on your desktop. Double-click it to open it, click the picture of the level of ink in the HP Solution Center, and then click the advance tab Setiings, here you can choose if you want alerts of ink to showed immediately or only when you print.
Hope this information helps and have a great day!
My HD crashed on my laptop HP, so I got a new one and managed with the help of a friend to get Windows 7 Home premium installed again, but provided with my HP laptop product key does not work, how is it?
Thanks for any help
When you request support, please provide the model name and product number complete (p/n) of the HP computer in question. HP/Compaq made thousands of computer models. Without this information, it can be difficult, even impossible to help you solve your problem.
The information requested above are on the bottom of your computer, inside the battery compartment or on the BIOS boot screen. Please see How can I find my model number or product number? for help more to find this information. DO NOT include your serial number. Please enter the product/model information consumer HP Online Support page and post it here for our review.
Please use the support of HP recovery, you created when you first you computer Configuration. If you don't create this media, please contact the official support HP customer in your region / country, via the Portal Support HP's worldwide, to see if the HP recovery support is available for your computer.
If you found "recovered" or the Windows product key from the old hard drive, it will not work. The key to the used factory also requires a SLP/SLIC 2.1 BIOS and an appropriate OEM SLP/SLIC certificate.
Alternatively, if you can still read the 25 characters on the COA affixed Microsoft Windows product key at the bottom of the computer, you can install Windows 7 Home Basic by using this key. Please see "how to install Windows 7 without the disc" to get instructions on how to download Windows 7, create the installation media and install Windows 7 using the product key 25 character of the COA Microsoft on your computer. Please note that this facility is not all customizations of HP or HP value-added that was original installed on your computer. Also note that you will need to download and install most of the drivers from the HP support for your computer page.
Direct link to Windows 7 USB/DVD Download tool. Use this tool to create a bootable DVD or USB Flash drive from windows. ISO
If you have any other questions, feel free to ask.
Please click the 'Thumbs Up' white LAURELS to show your appreciation
Since windows 10 my HP OfficeJet Pro 8500 A909 will not scan unless I run through the diagnostic tool and then do a test of loading scan. I used to do that through the HP Solution Center, but this doesn't seem to work. His charges and must charge bar but just Flash when you click it. I ran all online and diagnostics Windows, uninstalled and reinstalled on HP website and downloaded new drivers. It still does not work. Windows tells me that all drivers are up-to-date. Out of options.
Could be updated Windows 10 recently. Please check your history of updates of Windows 10 and remove/uninstall kb3132372
Note: Microsoft is working with Adobe now:
To uninstall this update, click Control Panel, click System and security, click on view installed updates in Windows Update, then select in the list of updates.
When I try to play a blu - ray disc, I am asked to seek a updtae. If I select Yes or no nothing happens
Maybe this can help:
I installed Windows 10 yesterday and now my HP Officejet 6230 does not work. First there was the message "print head problem. After going through steps to correct the problem, control list shows all green checks but does not always print and now I get the message that my printer has a serious problem. I had this printer less than a year. Help, please.
Hi, thanks for your comments. Please contact the support. Thank you.
I just got the laptop Vaio Fseries 3D and when I tried to play Blue Ray 3d Disney's "Tangled". corel DVD player - the image is pixelated and the noise we very nervous. I tried to adjust the parameters of performance and 3d setting, but does not work.
Does anyone else have this problem? Help, please!
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