HP pavilion 23-g109c all-in-on: white screen on all in one computer with only the pointer visible mouse

On the one thing that shows on the screen lights up is the mouse pointer, which can be moved around the screen.   Tried the pressing F11 several times, but no response.  Computer is only old 2 mos.

Hello

I understand. There are some things that you can try without voiding the warranty.

For example, using the build-in HP diagnostic tools in the BIOS to check the hard drive, RAM.

In the manual of your device, in my opinion, esc fr f2 are the options to open the diagnostic tool on boot http://h10032.www1.hp.com/ctg/Manual/c04329428.pdf

I have that works just download memtest bootable cd. Boot from this cd and test your RAM.

For the disk hard test download as Linux bootable cd or Hiren Boot CD en test with some hard drive diagnostics, if everything is ok.

If you are not sure contact HP helpdesk to ask them to guide you through the process using the tools of diagnosis or what the best solution would be given the symptoms.

Concerning

Jeffken

Tags: HP Desktops

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