HP Pavilion 23 touchscreen: need to startup password

My screen is all black with the exception of a small box requesting startup password.  I can't after that.  Can someone help me?

@Jamie73

I am a representative of Microsoft and I got that same phone call at least 6 times.

My mother lives alone and has been called to 4 or 5 times and it is not a computer.

I am pleased to see that you are at least back running.

Best regards

REO

Tags: HP Desktops

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