HP Pavilion dm1-4000au Entertainment Notebook PC_Keyboard and Touchpad suddenly stopped working
Hello
I have a HP Pavilion dm1-4000au Entertainment Notebook PC (QG411PA) running Windows 7 ultimate 32-bit for more than two years already. During these periods so far, whenever my laptop is idle for an hour or two, the keyboard and the touchpad suddenly stops working, without worrying if his operation on battery or AC.
I always ensure that I have an external mouse in order for me to navigate correctly and pull up the screen keyboard to type when this issue arises.
Everything seems to be updated regarding the Windows updates and I even reformatted, but issue persists.
What point particular I feel a harware problem? Maybe a software problem? Or maybe a defective model?
Your prompt response is much appreciated.
Sincerely,
Led
Dear customer,
Welcome and thanks for posting your question on the Forum of Support HP
Looks like you are facing difficulties to solve problems with your laptop Touchpad
We will surely help you with this
Steps to drain the static charge and load the BIOS default settings to solve the problem
Step 01. Turn off the laptop
Step 02. Disconnect the power/AC adapter and also remove the battery too
Step 03. Press and hold the power button of the laptop for a minute
Step 04. Now re - insert the battery back in and plug again the power supply/adapter
Step 05. Start Notepad and keep pressing the F10 key during startup to access the BIOS
Step 06. Once you get the BIOS, please press F5 or F9 key to load the default settings for the BIOS
Step 07. Now press ESC/ESC. Save Changes and Exit - Yes
Step 08. Now, please wait until the unit load the Windows operating system
Now please download and reinstall the drivers from the touchpad for your laptop on the Site of HP Support
Please click on this link to find several troubleshooting steps to solve this problem
Hope this helps, for other queries in response to the post and feel free to join us again
* Click on the star of CONGRATULATIONS on the left to say thank you *.
Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.
Thank you
K N R K
Although I am an employee of HP, I speak for myself and not for HP
Tags: Notebooks
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Thank you for visiting the Forums HP's Support and welcome! It is an excellent site to find answers and ask questions. I read your post on the Forums of HP Support and wanted to give you the information you need. I understand that you have a HP Pavilion dv7-6b78us laptop , and you need all the drivers for it.
There are two ways to get all drivers updated for the HP Pavilion dv7-6b78us Entertainment Notebook PC. You can use the wizard help HP to download all the drivers for your laptop. Or you can use the HP Pavilion dv7-6b78us Entertainment Notebook PC driver web page and choose the drivers you want to download.
Please follow these troubleshooting steps, re-post and let me know how everything went.
Thank you!
Have a great day!
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