HP pavilion dv7 notebook pc windows 7 64 bit home hp mediasmart dvd player will not play any dvd

format not supported, says please insert a movie

Hello

OK, try the following.

As you use HP MediaSmart DVD to play discs, follow these steps.

HP now provides a version of PowerDVD 10 Cyberlinks which seems to be a better solution.  Download the latest installer for it on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp56501-57000/sp56904.exe

Once the download is complete, open windows control panel, open programs and features, make a right click the entry for HP MediaSmart DVD and select uninstall - when this process is complete, restart the laptop.

When windows has reloaded, open your downloads folder and double-click Setup for PowerDVD 10 start the installation.  Once done, see if your discs now plays OK.

Kind regards

DP - K

Tags: Notebooks

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