HP pavilion touchsmart 14: Audio works, but now the low frequencies or lower
Hi, Ive had this laptop for a while now and a few months ago, that the audio was working fine when I was producing my music, I plugged my microphone, guitar wheel, I even put in place a new maschine micro mk2 and he worked well with low latency. I'm not changing the latency and a few weeks after leaving my computer sit, I'm back and tried to go on soundcloud and audio did not work well. The audio was released, but it was as if the bass had been manually disabled. I have preveously owned a macbook so if you could please clarify and explain how to solve the problem or what is happening, that would be greatly appreciated.
Hey there @basssgod,
Welcome to the HP support community where you can ask questions, find solutions and get help from others in the community! I read your post on the Forums of HP's Support and wanted to reach out and help with the sound issue that you are experiencing. If you perform these troubleshooting steps, it can help you recover the sound quality.
Please note: remove all USB devices. Disconnect all devices of non-essential, as these can cause some problems.
Here is a document titled No. sound from speakers. I know that you can hear sound from your speakers, but you mentioned that the bass sounds as it disappeared. I have provided this document for you because there are steps that can help you to get the sound working properly troubleshooting.
Are - what you happened to try the audio Troubleshooter? It might be able to solve your problem automatically.
This is another step to try.
1. right click the speaker icon in the lower right corner of your time.
2. click on playback devices.
3. click on speakers/headphones.
4. click on properties.
5. click on the Advanced tab in the Properties window (this also will give you subwoofer settings)
6. change the default menu Format in the highest quality.
7. apply properties.
8. click OK to close the Properties window.
9. click OK to close the playback devices.
If none of these options is right for you, you can do a System Restore. System Restore helps you go back to a time when it worked correctly for you.
You can use the HP Support Assistant's drivers. Here is a link to the HP Support Assistant, if you need it. Simply download and run the application and it will help with the software and drivers on your system that need updated for Windows 10.
Please follow these troubleshooting steps, re-post and let me know how everything went. Also, could you please provide me with your model number (How can I find my model number or product number?).
Thank you for your participation in the Forums of HP where we want to help you as well as others who may encounter a similar problem that you have. Please consider tagging the post in order to resolve your problem as "Accept as Solution" to help other members of the community! To show recognition for my efforts please click the Thumbs Up below
Thank you!
Have a great day!
Tags: Notebooks
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