HP Photsmart 5524 all-in-one: HP Photsmart 5524 all-in-one in an error under Windows 8.1 continually State

I'm at the end of the straps with HP.  Since installing Windows 8.1, I've known printer failures upt o 8 times a day.  Initially, she was dressed by a right combination power and on the printer OR power and the BT or by feeding offshore and on the router and the PrinterRouter, but literally took hours per day doing so.

About 6 weeks, the problem started to do a lot worse with no printing works not at all.

I tried to remove and reinstall the software from the supplied original HP disc.  I'm sure that it worked with Windows 8.0, but will not work not pleased with Windows 8.1.

Sometimes the installation of HP Web becomes work and I am able to print and scan for a short period of time (a few hours if I'm lucky) until he disappears then the network again and I can't access it.  The printer is 18 months old, I have a lot of spare printer cartrodges at great expense, but I can't print.

Peroxide of hydrogen used to produce by far the best printers and I used them exclusively for the past 30 years, but I'm close to the point to buy another printer that will not by a HP printer unless these aging are resolved very quickly.  This is totally unacceptable.  I see the problems have been known since 2013 (probably to the United States), and the same problems persist.

Help please HP.

Thanks a lot again.  Yes, I tried wired and my laptop HP Windows 8.1 Wfi connections to the router and a wired connection on the HP printer directly to my laptop (which worked but I need too many connection for notebook computers from network).

I did support BT several times without success, including the use of static IP adresssing but still the same problem,

Re-installing the printer made no difference.

I noticed that the printer HP Photosmart 5524 could see routerIP BT properly address but the router often lost and could not see WiFi devices.  The HP printer does not have a network connection to the router.

I wanted to come to the conclusion that the only possible reason for the problems was likely to be an intermittent fault on BT router.  I finally got the BT call centre to send me a replacement Hub, which I installed it 3 days ago and printing works very well since.

So, it seems that the problem was with BT and not HP.

Thanks for your help though.  I enjoyed your time trying to solve the problem.

Tags: HP Printers

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