HP printer Assistant opens two notebooks on HP Officejet 6500 a more instead of the wizard
I have a HP Officejet 6500 has more used with Windows Vista 32-bit, and wireless. When I click on the printer icon to open the Printer Wizard, it opens two documents Notepad instead. The first is the HPSPProgress.hta - block-notes, and the second is the HPSolutionsPortal.hta - block-notes. I used the control panel to uninstall the printer and then went to HP.com to reinstall the printer twice. This has not changed the problem. I also have a laptop computer that prints on the same printer wireless and everything works fine. When I click the icon on it, it gets the necessary information, and then opens the Printer Wizard. Is there something that I am missing here or what I would do. I also ran the tools of diagnosis HP printer and it returns the printer works properly. There has been no other changes or programs installed before the occurrence of the issue.
Hi stwy2hvn,
I'd take a peek at this post by pcwizard. This solution has worked for others. Let me know how it goes.
Tags: HP Printers
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