HP Support Assistant: older version give problems, how to upgrade to the latest version?
Hello world
My computer is a HP Pavilion laptop running Windows 7 Home Premium 64-bit. I have problems with one of the HP software programs pre-installed - HP Support Assistant. It appears once a week (it works for a while after Windows has loaded and then appears a screen) and I opened Assistant support and attempted to change his schedule, but he simply refuses to save the changes I have made to its settings. I noticed that the version number is 4.2.5.3. The program when searching for updates (manually triggered), cannot access HP servers, but fails to download updates, cannot gather information can not analyze the system and tells me that my computer has all the updates (which, given the number of HP Support Assistant version) ", is obviously not correct). So I ran HP Update (version is 5.001.000.014), but it says that I have the updates.
Finally, via msconfig, I searched for HP Support Assistant, but he wasn't anywhere. However, while it was in operation (which slowed down the computer), I saw it listed in the Task Scheduler (under applications, I think).
I did some reading, and it seems that the latest version of HP Support Assistant is version 5. How can I upgrade to the latest version? Other preinstalled software of HP update and HP Support Assistant that came with the laptop includes:
Center of HP solutions-
-HP Advisor
-HP MediaSmart
-HP Photosmart Essential 3.5
-HP Smart Web Printing
-the printer drivers and software for my HP all-in-one printer
I disabled the following HP services as they could slow down the process of starting Windows:
-HP Health Check (disabled via services.msc)
-HP Digital Monitor (I think that it has been installed with the printer software. Disabled via msconfig)
Can someone help me please? Thanks in advance for your time.-)
Hello
Most HP installers contain several languages and you should be able to choose German during the first part of the installation.
I recommend you to uninstall your current version first by using programs and features. When it is uninstalled, it is often a good idea to restart the laptop before proceeding with the installation of the latest version.
All the best,
DP - K
Tags: Notebooks
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