HP Updater does not update?

I'm trying to update updated HP with sp40926.exe. I use an HP Pavilion a350n. This new update (03/12/08) is listed in the section update for this computer. HP update did not work satisfactorily for some time. See http://h30434.www3.hp.com/psg/board/message?board.id=Install&thread.id=59. Everything seems to start OK but ends with the update has failed. message (9994). Any ideas would be appreciated. I am running Windows XP Pro SP 3, IE 7. HP support was no help with the other problems. Thanks in advance.

Only after the last tree has been cut down. Only after the last river has been poisoned. Only after the last fish has been captured. Then only you find that money cannot be eaten. -Indian prophecy screams-

Hi notusedupyet,

I think I'm getting a better understanding of what might happen. It doesn't sound like you have two contradictory versions of HP Update. ".msi" is an abbreviation of Microsoft Installer... so basically the Microsoft install app used by the HP software to install on a PC is confused because two versions of the software are similar but contradictory... it is possible that your PC somehow some of the software HP preserved original Update after have downgraded to XP (although it seems strange that it would) and then installing the printer software you get a conflict.

Here's what I'd do:

Download the full version of the software of the printer (includes HP update utility) - the basic software is really mostly just the drivers and does not have other HP tools and software.

http://h10025.www1.HP.com/ewfrf/wc/softwareList?OS=228&LC=en&DLC=en&cc=us&product=421139

Then I remove all previous versions of the HP Update software and then run the MS Installer Clean-up utility:

http://support.Microsoft.com/default.aspx?scid=kb;en-us;290301

And then I would install the new complete version of HP printing software.

Let us know how it goes.

Tags: HP Desktops

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