HP Vision: computer hp laptop

I've built in the drive for a DVD player.  When I put in my DVD, I get a message that says no "supported media".  What do this mean and what do I do if I can play my DVD?

This should give you the name of the product and the product number, I'd be better able to sit you if you give me these two elements.

http://support.HP.com/us-en/document/c00033108

Have you cleaned the DVD drive as I suggested?

Uninstall the version of PowerDVD and download this version, I think it's free:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-127985-1&cc=us&DLC=en&LC=en&JumpID=reg_r1002_usen_c-001_title_r0011

Tags: Notebooks

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