HP551dn - red color on the pages

When I do duplex printing I get the color red on both sides of the paper, when it is a mere impression, a page, everything is good! Someone has an idea what is the problem? I changed the magenta cartridge, and for awhile, everything was fine now, I have the red color on both sides of the paper again!

can someone help me with a cause, please?

The problem is, or was, only for red, and it was as if the Red 'ink' was being spread on the roller and the paper had therefore streaks and patches of Red everywhere.

I must say it took me some time to understand. Most of the 'solutions' say that as a first step, we have to understand if it's the cartridge or the printer and the best way to do that is to swap cartridges autour and see what happens.

I did but the printer didn't like the cartridges in the wrong location, he wanted the Red cartridge in the slot red if I received an error message. Then I tried with a succession of new cartridges and finally, I came to the conclusion that, as improbable as it was, the problem was the cartridge, but also the set of cartridges because it happened with several cartridges.

The dealer who I got cartridges said they had no complaints of another of their customers!

Anyway, for the past few days, I have had yet another new cartridge into the printer and everything seems to work very well.

Tags: HP Printers

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