HP8620: Printer offline, Windows 10, worked fine until a few days ago

I have a wired network printer, HP8620.  In the last few days, every time I turn on my laptop (HP spectrum), also connected by wire to the network printer is offline - it will not be printed.

Reports HP print and utility Scan doctor that the printer is offline, but Microsoft Word and other applications do not, print saying the printer is offline. I can solve the problem by turning the printer off and on again.

I've seen suggestions that it is a problem of SNMP status, but when I go to the printer properties, Ports and select "Configure Port", I get an error message "an error occurred during port configuration", "this operation is not supported", so I can't uncheck SNMP, as suggested elsewhere.  Any ideas?

Thank you

Philippe

Hi @Philip4,

Welcome to the community of HP.

I read your post on your HP Officejet Pro 8620 having connection problems, and I want to help out you.

Try the link below, there are several possible solutions to your problem. Try all the steps in order and let me know the results as well as of the problems or the error codes you are experiencing.

HP printers - printer 'offline' status message (Windows 10)

I hope this helps.

If this help will testify of my answer by hitting the thumbs to the top slot

Click on the button "Accept as Solution" if I helped you reach a solution.

Tags: HP Printers

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