I am trying to change my product key and get a 0x800402c9 error when I run the product key Wizard

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• Get away an error when upgrading to the latest version of acrobat XI, uninstalled the product, re-installed and the error is still popping up. Running Win 7 64 bit

  Sorry for the long description, have tried to update my Acrobat Pro XI to the latest version, when you use the update tool, I get an error which suggests for me to uninstall and reinstall Acrobat, have done that 2 times, do not want to do it again. Why am I having this problem? I used to have PDF pro and got rid of it for Acrobat, now I'm starting to think it wasn't such a good step...

  Any ideas?

  Thank you

  Uninstalling is a last resort. Simply download the update of http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows and do the update manually. For AA XI, you can go directly to 11.0.07 (not the case for older versions). Make sure that you are logged in as administrator and have disabled anti-virus.

• I tried for weeks install windows updates and get this message error (s) found: code 80070645 windows has encountered an unknown error. How can I solve this problem?

  Windows Update
  Error (s) found: code 80070645 windows has encountered an unknown error.
  I had before the shock of two antivirus this proven system restoration started but no help.
  Fix it to charge microsoft, but has not helped any.

  How can we if this problem, so I can install the updates I need?

  Hi Wyattsdaddy,

  Thanks for posting your question.

  Step 1: Check if Windows update-related services are set to automatic and started.

  Click Start, type services.msc in the start search box, right-click to services.msc, and then click Run as administrator.

  Check the above services below:
  (a) Background Intelligent Transfer Service
  (b) cryptographic service
  (c) Windows Update

  Step 2: Rename the Catroot2 folder

  To rename the Catroot2 folder, follow these steps:

  1. Click Start, type cmd in the search box and right-click on cmd.exe, and then click Run as administrator.
  2. at the command prompt, type the following commands and press ENTER after each line:

  net stop cryptsvc
  Ren %systemroot%\System32\Catroot2 oldcatroot2
  net start cryptsvc
  output

  3 remove all tmp*.cat to the following folder:

  % systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}

  If any of the files that begin with tmp exist in this folder, do not remove any other files. Files .cat in this folder are necessary for installing hotfixes and service packs.

  Important: Do not rename the folder C:\windows\system32\catroot. The Catroot2 folder is automatically recreated by Windows, but the C:\windows\system32\catroot folder is not recreated if is renamed the folder C:\windows\system32\catroot.

  Step 3: Reregister DLL files that are associated with Cryptographic Services

  To register .dll files that are associated with Cryptographic Services, follow these steps:

  1. Click Start, type cmd in the search box and right-click on cmd.exe, and then click Run as administrator.

  2. at the command prompt, type the following commands and press ENTER after each command:

  regsvr32 /u softpub.dll
  regsvr32 /u wintrust.dll
  regsvr32 /u initpki.dll
  regsvr32 /u dssenh.dll
  regsvr32 /u rsaenh.dll
  regsvr32 /u gpkcsp.dll
  regsvr32 /u sccbase.dll
  regsvr32 /u slbcsp.dll
  regsvr32 /u mssip32.dll
  regsvr32 /u cryptdlg.dll

  regsvr32 softpub.dll
  regsvr32 wintrust.dll
  regsvr32 initpki.dll
  regsvr32 dssenh.dll
  regsvr32 rsaenh.dll
  regsvr32 gpkcsp.dll
  regsvr32 sccbase.dll
  regsvr32 slbcsp.dll
  regsvr32 mssip32.dll
  regsvr32 cryptdlg.dll
  output

  Note: Click OK if prompted.

  Restart the computer.

  Step 4: Empty the software distribution folder

  1. Click Start, type services.msc in the search box, click services.msc, and then click Run as administrator.
  2. in the Services (Local) pane, click Automatic updates and then click on stop.
  3. reduce the Services (local) window.
  4. Select all the contents of the Windows distribution folder, and then delete them.

  Note: By default, the Windows distribution folder is located in the drive: \Windows\SoftwareDistribution folder. At this location, the drive is a placeholder for the drive where Windows is installed.
  5. make sure that the Windows distribution folder is empty, and then enlarge the Services (local) window.
  6. in the Services (Local) pane, click Automatic updates, and then click Start.
  7 restart the computer, and then run Windows Update again.

  Item appraised: http://support.Microsoft.com/default.aspx/KB/822798

  Step 5: Disable the security software
  Note: You can enable it later.
  Step 6: Scan Run SFC
  Please follow the steps below to the auditor of the filesystem as the first steps:

  1. Click Start and type cmd in the box start the search.
  2. in the area of results, right-click cmd.exe, and then click Run as administrator. You will be asked to type the password for an administrator account. If you are the administrator or type the administrator password, click on continue. Then click on continue.
  3. at the command prompt, type Sfc/scannow, and then press ENTER.

  Note: The analysis may take some time, so be patient. Windows allows to fix corrupt or missing files it finds. If the information of the installation CD is required to fix the problem, you may be asked to insert your Windows Vista CD.
  http://support.Microsoft.com/kb/949104/

  Step 7: Components to reset Windows Update
  http://support.Microsoft.com/kb/971058

  Let us know if that helps.

  Kind regards
  Clement Kumar.

  Microsoft Answers Support Engineer. Visit our Microsoft answers feedback Forum and let us know what you think.

• Im trying to change a user name, and cannot find a way to do

  original title: user account problem. Help, please! :)

  Im trying to change a user name, and cannot find a way to do it. Its letting me change the login name and the name of the PC on the computer but I can't figure out how to change the name of the actual user. Example: when I record anything it is that he shows Bob-PC/Jeremy... I want to change the part of Jeremy. Can anyone help?

  Hi JordanaBartlett,

  I suggest you follow the provided article and check if it helps.

  http://Windows.Microsoft.com/en-us/Windows7/rename-a-user-account

• Vista OS does not load. I tried booting and the load screen bar continues to work without success. When you run the start he stops to c:\windows\system 32\cmd.exe that I don't want to lose my files so I have not reinstalled. Any suggestions?

  Vista OS does not load.  I tried booting and the load screen bar continues to work without success.  When you run the start he stops to c:\windows\system 32\cmd.exe that I don't want to lose my files so I have not reinstalled.  Any suggestions?

  Restore point:

  Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

  Try a restore of the system once, to choose a Restore Point prior to your problem...

  Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

   

  If restore work not and you do not have a Vista DVD from Microsoft, do a repair disc to do a Startup Repair:

  Download the ISO on the link provided and make a record of repair time it starts.

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

  When you have changed that, insert the Bootable disk you did in the drive and reboot.

  http://www.bleepingcomputer.com/tutorials/tutorial148.html

  Link above shows what the process looks like and a manual, it load the repair options.

  NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.

  Read all the info on the website on how to create and use it.

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  ISO Burner: http://www.snapfiles.com/get/active-isoburner.html

  It's a very good Vista startup repair disk.

  You can do a system restart tool, system, etc it restore.

  It is NOT a disc of resettlement.

  And the 32-bit is what normally comes on a computer, unless 64-bit.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Data recovery, if/before you reinstall:

  1. slave of your hard drive in another computer and read/save your data out there.

  2. put your Hard drive in a USB hard drive case, plug it into another computer and read/save from there.

  3 Alternatively, use Knoppix Live CD to recover data:

  http://www.Knopper.NET/Knoppix/index-en.html

  Download/save the file Knoppix Live CD ISO above.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  http://isorecorder.alexfeinman.com/isorecorder.htm

  Download the Vista software from the link above.

  After installing above ISO burning software, right click on the Knoppix ISO file > copy the Image to a CD.

  Knoppix is not installed on your PC; use only the resources of your PC, RAM, graphics etc.

  Change the boot order in YOUR computer/laptop to the CD/DVD Drive 1^st in the boot order.

  Plug a Flash Drive/Memory Stick, BOOT with the Live CD, and you should be able to read the hard drive.

  When the desktop loads, you will see at least two drive hard icons on the desktop (one for your hard drive) and one for the USB key.

  Click on the icons of hard drive to open and to understand which drive is which.

  Click the icon for the USB drive and click on "Actions > Change the read/write mode" so you can write to disk (it is read-only by default for security reasons).

  Now to find the files you want to back up, just drag and drop them on the USB. When you're done, shut down the system and remove the USB key.

  See you soon.

  Mick Murphy - Microsoft partner

• my icons have all changed to DPIsnt icons and don't launch, they give me just the Wizard installation device driver, how to solve this?

  my icons have all changed to DPIsnt icons and don't launch, they give me just the Wizard installation device driver, how to solve this? It won't let me continue with the wizard, I tried to launch a game through this program (the game needs a program to help him run and stupidly, I thought it was the right one) now each icon has changed and I can't access anything chrome atm, im a novice on computers so a guide idiots to solve this would be much appreciated Thank you very much

  Hello

  Did you make any changes before the show?

  Method 1: Run a virus scan to make sure that the computer is virus-free.

  http://www.Microsoft.com/security/scanner/en-us/default.aspx
  Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  Method 2: Icons change incorrectly in Windows

  http://support.Microsoft.com/kb/2396571
  Note: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756 /) how to back up and restore the registry in Windows.

  Method 3: When you run an .exe on a Windows XP, Windows Vista or Windows 7 computer file, the file can start another program

  http://support.Microsoft.com/kb/950505
  Note: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756 /) how to back up and restore the registry in Windows.

  Let us know if that helps.

• I get a "server error" when trying to submit a form.

  Hello

  I get a "server error" when trying to submit a form. I used this email address on other forms on this site before with no problems, and double checked the PHP status using ' /scripts/form_check.php and everything checked ok. The site is www.putnewaonthemap.com. I recently made changes on the site and the information on the form changed, and I don't know what I did or did not. Sending the form works fine when using Business Catalyst to test, but now that I have downloaded to the fhp, I get the error. Any help would be appreciated.

  Thank you!

  Shelly

  I checked the submission of the form and it works, I think that the problem is solved.

  Thank you

  Sanjit

• Im trying to download adobe pro xi and get an access denied message, need solution

  Im trying to download adobe pro xi and get an access denied message, need solution

  Hi Tom,

  Please try to download the app here: Download Adobe Acrobat products. Standard, Pro | DC, XI, X

  Thank you

  Abhishek

• Hi after windows 10 almost killed my laptop and I had to restore to factory settings I tried to re - install creative cloud and get the following message "WE ENCOUNTERED THE FOLLOWING PROBLEMS: INSTALLATION FAILED TO INITIALIZE program.» PLEASE DOWNLOAD A

  Hi after windows 10 almost killed my laptop and I had to restore to factory settings I tried to re - install creative cloud and get the following message "WE ENCOUNTERED THE FOLLOWING PROBLEMS: INSTALLATION FAILED TO INITIALIZE program.» Please DOWNLOAD ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM. "then I tried to download the Advisor to support that to find it is no longer available. Accept payment until this problem is solved we know how to solve this problem?

  first of all uninstall cc on your computer.

  Run the vacuum cleaner by, http://www.adobe.com/support/contact/cscleanertool.html

  Restart your computer and reinstall the cc, Download Adobe Creative Cloud apps desktop application | CC free trial Adobe

  If that translates into the same initialization error:

  start at the top and work your way down to apply applicable patches until your problem is solved.

  If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

  If your error is:

  "Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.

  first of all, rename folder OOBE OOBE.old.

  to find the OOBE:

  Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE

  Win 32 bit OS: Program Files \Common Files\Adobe\OOBE

  Mac os: HD > library > application support of > adobe > caps

  Mac os: USER > library > application support of > adobe > OOB

  If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

  If you use an installation dvd:

  Copy the contents of the drive in a desktop folder and install from this directory.

  If you are using a mac:

  1. try to create a new user account in Mac with administrator privileges.

  2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the

  3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.

  4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.

  5 restart the installation.

  If everything is applicable above fails, check your Setup logs:

  http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html

• photos has not been loaded for weeks (usually the browser chrome on PC windows at work).  I tried now on some other computers and get the same error message and I report every time.  can I do or just wait for someone to fix it

  photos has not been loaded for weeks (usually the browser chrome on PC windows at work).  I tried now on some other computers and get the same error message and I report every time.  is there anything I can do or just wait for someone to fix it?

  If you want any help here, you'll have to tell us what the error message.

  Which report you errors to?

• I am trying to download itunes 10.2 and get the error message HRESULT:Ox8007054F.

  I can't itunes!

  I am trying to download itunes 10.2 and get the error message HRESULT:Ox8007054F. ITunes will not download. How can I fix it? I have vista 32 bit. I saw a similar question which has not offered any help. PLEASE SOMEONE HELP ME!

  Hello

  Follow the information from apple to the link below

  Remove and reinstall iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  http://support.Apple.com/kb/HT1923

  and or ask for their support of itunes

  http://www.Apple.com/support/iTunes/

  Also try the discussions of apple itunes

  http://discussions.Apple.com/category.jspa?categoryID=149

• I tried to install Family Tree Maker and get 1310 error writing to file: BCL. EasyConverterLiB.Interop.dll have no idea what to do.

  I tried to install Family Tree Maker and get 1310 error writing to file: BCL. EasyConverterLiB.Interop.dll have no idea what to do.

  Hello

  1. how you try to install this program?

  I suggest you to set up your computer in a clean boot state, and check to see if the same problem happens.

  By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
  http://support.Microsoft.com/kb/929135

   

  Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.

  If the problem persists, then contact family tree click the link below:

  http://www.familytreemaker.com/support/contact

  Hope this information is useful.

• I am trying to open samsung pc studio and it givesme an error message and windows then told me my flash drive is not compatible with my system... this after I downloaded the flash player im told is compatible with my system

  I am trying to open samsung pc studio and it givesme an error message and windows then told me my flash drive is not compatible with my system... this after I downloaded the flash player im told is compatible with my system

  In general, when the desktop software uses Flash Player, it's because they're incorporating an Internet Explorer window in the application.  If you do not have Flash Player for Internet Explorer (aka. the ActiveX Flash Player) installed, then the desktop app is not going to work.

  Then, launch Internet Explorer

  Go here: http://get.adobe.com/flashplayer/

  Follow the prompts and then relaunch the application after you have completed the installation in Internet Explorer.  I hope this sorts for you.

• Creative Cloud Desktop said that there is a download error when I open the applications tab. I tried the button Reload Applications with no luck. Any ideas?

  Creative Cloud Desktop said that there is a download error when I open the applications tab. I tried the button Reload Applications with no luck. Any ideas?

  John has provided all of the above resolution, could follow please this new https://helpx.adobe.com/creative-cloud/kb/Download-error-apps-tab.html

  In the case where you do not succeed please contact support.

  Concerning

  Stéphane

• I'm trying to update to CC (2014) and get this message: 'failed to install. Setup has encountered an error. Restart your system and try again. (15) I did the reboot, the same problem.

  I'm trying to update to CC (2014) and get this message: 'failed to install. Setup has encountered an error. Restart your system and try again. (15) I did the reboot, the same problem.

  Help!

  I solved this problem by replacing the applications folder and the Adobe folder in the library - folder of Application support with the files from before the last update of Mavericks using Time machine.

  It worked for me.