Hi after windows 10 almost killed my laptop and I had to restore to factory settings I tried to re - install creative cloud and get the following message "WE ENCOUNTERED THE FOLLOWING PROBLEMS: INSTALLATION FAILED TO INITIALIZE program.» PLEASE DOWNLOAD A

Hi after windows 10 almost killed my laptop and I had to restore to factory settings I tried to re - install creative cloud and get the following message "WE ENCOUNTERED THE FOLLOWING PROBLEMS: INSTALLATION FAILED TO INITIALIZE program.» Please DOWNLOAD ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM. "then I tried to download the Advisor to support that to find it is no longer available. Accept payment until this problem is solved we know how to solve this problem?

first of all uninstall cc on your computer.

Run the vacuum cleaner by, http://www.adobe.com/support/contact/cscleanertool.html

Restart your computer and reinstall the cc, Download Adobe Creative Cloud apps desktop application | CC free trial Adobe

If that translates into the same initialization error:

start at the top and work your way down to apply applicable patches until your problem is solved.

If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

If your error is:

"Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.

first of all, rename folder OOBE OOBE.old.

to find the OOBE:

Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE

Win 32 bit OS: Program Files \Common Files\Adobe\OOBE

Mac os: HD > library > application support of > adobe > caps

Mac os: USER > library > application support of > adobe > OOB

If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

If you use an installation dvd:

Copy the contents of the drive in a desktop folder and install from this directory.

If you are using a mac:

1. try to create a new user account in Mac with administrator privileges.

2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the

3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.

4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.

5 restart the installation.

If everything is applicable above fails, check your Setup logs:

http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html

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