I bought a new mac and I can't download my apps of cloud adobe creative
1 bought a new mac computer and cannot download my creative cloud apps
1st, what error message do you see?
2nd, please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and disable your firewall
-also clear the cache of your browser if you start with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.
http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html
or
A chat session where an agent can remotely look inside your computer can help
Cloud creative support chat (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Tags: Adobe
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Hi Jaynecampbell,
Thanks for choosing Microsoft Community to post your question.
According to the description above, it seems that you are unable to download apps, you get an error: "your purchase could not be executed. I understand the inconvenience that is brought to you, rest assured, we're here to help and guide you in the right direction.
I would be grateful if you could answer the following questions:
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2. using a proxy connection?
We will check your time settings and proxy settings. Follow the steps below and we update on the State of the question.
Method 1: Ensure that the date and time are correct on the computer.
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Method 4: Turn off the Windows Firewall and defender and then try to download the application.
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a. place the upper right of the mouse and click on search and type Windows defender and press enter
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https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html
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http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html
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https://www.adobe.com/account.html for subscriptions on your page from Adobe
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If Yes
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Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
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-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
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