I bought Adobe creative cloud with photoshop cc and behance. I thought it was included a Web site. But not. I tried to come back but no way to get in touch with support
I wrote a message and I made a phone call. But even I got the chance to find someone to talk with, he told me to talk to someone else. I was waiting a half-hour and abandoned.
I never bought anything online with customer service so bad. I also received a bill for something I've ever bought.
I want again to cancel and return. I want to buy another package, but I'm afraid to try or buy.
I want the little bundle with Lightroom, photoshop and creative cloud.
What to do?
Nedda Madsen
You are welcome!
P.S. If you use the adobe forums, please check useful/correct responses of staff or assistance, if there is.
Tags: Adobe
Similar Questions
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Change my plan of Adobe Creative Cloud to Photoshop, Illustrator and InDesign only
Hello
I am currently on creatively Cloud subscription (one year) complete but want to "downgrade" the plan I use not anywhere near any of the application in the plan. What I'm after is a plan that would include Photoshop, Illustrator and Indesign only, the rest I need, and why pay a lot for the apps that I will never use isn't something I want to do.
If someone could give me an idea where I might find a plan like this, or contact information for Adobe Creative Cloud, I would be very grateful.
Kind regards
Anina
Hi Anina.Hoventer,
I see that you have a subscription active creative under the enamel even cloud as with forums.
We have a plan of photography which includes Photoshop and lightroom available for $9.99 / month.
In the design and Illustrator are available for $19.99 / month each.
You can refer please: pricing and membership creative cloud plans | Adobe Creative Cloud
For more information contact Adobe support:Contact customer service
* Be sure to stay connected with your Adobe ID before accessing the link above *.
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Last month I bought a license for Adobe Creative Cloud with this installation code [code deleted by the moderator of privacy]. Can you tell me on which account this code is activated
In this case, you must contact Adobe technical support.
Click always need Help (help), and then select the Chat option:
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My mobile version of lightroom 30-day trial has expired, but I have Adobe Creative cloud with a full membership. How can I use creative photography cloud adobe?
Hello
Please see: -.
The use of Lightroom Mobile is included with Creative Cloud Student and Teacher Edition?
Or
Mobile Lightroom not available for education memberships | Kivuto
You can also refer to the document:-Adobe Lightroom for mobile FAQ
I hope that answers your query!
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Hello, today I bought the creative cloud Acrobat (photoshop/Lightroom). I bought the 1 year license! And now I can't open Photoshop because Photoshop said: Test is on buy a license key! And in Lightroom: performance 30 days! I don't know what I have to do please help me!
Hello
Please see the below help documents:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
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My license stops on 3 oct. I didn't want another year and remove Photoshop CC. stupid I know, but now I want to start in October, but I don't know how Adobe to know I want to pick up Adobe Creative cloud approx. PS and LR 12.09 each month
Go to your account and extend your subscription, Adobe ID
reinstall your cc desktop application, https://creative.adobe.com/products/creative-cloud and use it to install your ps and lr
[left the show Creative cloud download &install]
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I bought Adobe Creative cloud. for the audit, he sent an email that is not mine. How can I fix this problem as I triend to go to my profile and until now I can't download my phtotshop and I got the approval of my payment
Hi Christophe,
Please refer to the threads below where the issue has been addressed:
CC has a fake email, can not change
confirm/verify e-mail addresses for CC subscriptions
Kind regards
Sheena
-
Hello my creative cloud application is empty and showing only white, I can't update or no matter what I tried to re-isntal and nothing and I'm trying to update also via photoshop and also says, if I try to update via photoshop I get this Adobe Application Manager is required to solve this problem. However, it is missing or damaged. Please download and install a new copy of Application Manager of 'http://www.adobe.com/go/applicationmanager'. but I also can't help using the application manager
Follow the procedure below:
N ° 1)
Adobe Application Manager trash from Applications > utilities.
Step 2)
Click on the link below and download Adobe Application Manager and install the same.
http://download.Adobe.com/pub/Adobe/creativesuite/CC/Mac/ApplicationManager9.0_all.dmg
Once the installation is complete, a niche will disappear.
Then open " Applications" folder and locate the launch of Adobe Application Manager icon and double-click it and update.
-
I bought Adobe Creative Cloud (student), but Adobe Application Manager says "trial has expired", I tried restarting and disconnection / connection and the message is still there. I have a Macbook pro of the retina 2015, Mac OSX Yosemite. I bought the pack today. the applications run, but it's confusing, the trial message remains displayed in the Adobe Application Manager.
Hi Gricel, please follow the steps mentioned below.
- https://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html
- https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Make sure that you update creative cloud to cloud creative install app - https://helpx.adobe.com/creative-cloud/help/install-apps.html
-
I bought the creative cloud for a year and I want to add Illustrator. I am also a teacher and would like the discount. How can I change the info? I have an ID and pay the heel of the school.
Hi Angie,.
I see that you purchased a plan of photography under the same email that you use with the forums.
Discount student/teacher if they are only available for full creative cloud subscription, not the plan of the photograph or any other single application.
You can buy the complete creative cloud, as well as with discounted prices.
Get in touch with our service customer for more information:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Also look for the plans under:-Creative Cloud price and membership plans | Adobe Creative Cloud
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Hello, I have creative cloud (programms photoshop, bridge, and lightroom on a HP Pavilion pc and UN laptop.) The laptop does not work more (broken) and I ' would like to install all programs on another laptop. How do I uninstall the programs of the broken laptop and not running before installing on a new? Sincere friendships Fabian
Hello
If you have access to the machine, turn off Adobe CC applications by the signature of the application.
Please see connect and disconnect to activate Cloud Creative applications
Kind regards
Sheena
-
Our internet service is too slow them download Adobe Creative cloud to another computer and burn a DVD to install in the iMac on the right. Could you tell me how can I download the suite?
Hi daniela34135887,
I'm sorry but it is not possible to download Adobe CC and burn it to a DVD and then transfer it.
Only, it downloads a small setup file and on executions of this entire process of download, extraction & installation file begins that requires the internet connection. At the end of the process of the application is installed and ready to use.
So, you will need to do it on your computer.
Kind regards
Nicos
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Hi, when I download Adobe Creative cloud I open it and then a message pops up saying '... Error code 204 ", what I have done, or do I need to do to make it installs successfully.
Walegena37827201 see error download and installation of the creative cloud application for more information on how to resolve the error 204. If you have any questions about the steps listed in the document, we invite you to update this discussion.
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Adobe Creative cloud with 500px
I have bought/subscriber to Adobe Creative Cloud through 500px, went through the steps of payment but still did not get the CC on my Mac to install app. Don't know what to do or who to contact, I tried Googling the answer, but I don't find any mention of this issue.
https://forums.adobe.com/thread/1568798 on 500px problems
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
Cannot sign Adobe Creative cloud with wrong email
AlHello,
I created an account to download Adobe Creative Cloud. After downloading, I opened creative cloud and he asked to check my e-mail address, except that I misspelled my email address. The email is part of a private domain so I can't create an email that fits him and there is no way to disconnect from creative cloud because it remains on the verification page.
I tried to uninstall and install creative cloud, I also tried to follow these steps:
Delete the OPM.db file:
- Close the creative cloud application.
- Navigate to the OOBE folder.
Mac OS: /Users/ [user name] / Library/Application Support/Adobe/OOBE - Delete the file opm.db.
- Launch the creative cloud.
Although it still does not work.How can I connect to creative cloud with my real account when it is stuck on test screen with incorrect email that I do not have access to?
Hello
Greetings from Adobe!
Contact us please contact customer service
Kind regards
Gary singh
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