I bought an upgrade to Acrobat Pro 12.  Can I switch from Acrobat 9 Pro?  It won't let me...

Try to use an upgrade to Acrobat Pro 12.  I have 9 Pro. It leaves me to upgrade.  Solution?

No, the upgrade prices are for licensed users of Acrobat 10 (X) and 11 (XI) only. If you bought the wrong thing, you should get a refund.

Tags: Acrobat

Similar Questions

  • I bought an upgrade to Acrobat Pro XI, but I can't activate it without version earlier serial No.

    I bought an upgrade to Acrobat Pro XI, but I can't activate it without version earlier serial No.

    Hi Richard,

    If you have purchased an upgrade Setup prompts you for in previous qualifying version serial number.

    If you do not have a record of who you can contact our customer and they will help you find the old serial number if you have saved the Adobe software

    otherwise they will help you unlock the key upgrade of the series during the validation.

    Contact customer service: http://helpx.adobe.com/contact.html or you can even reach our support chat to http://adobe.ly/yxj0t6

  • Can I switch from 6.0 Pro standard 9 by using the upgrade option?

    I have a Win XP computer running Adobe 6.0 Pro and a new Windows 7 computer that won't 6.0.  If I bought the upgrade to Adobe 9 Standard, can I load it on both computers?  Because Win 7 rejects Adobe 6, upgrade to Adobe 9 will install OK?

    9 should take over on time Yes.

    You won't need to install 6 (on the Windows 7 machine) to install 9. 9 comes with a full installer. But you'll need your old serial number.

  • Can I switch from Acrobat Pro 11 DC Pro?

    Can I switch from Acrobat Pro 11 DC Pro?

    Hey marcp30425730,

    If you are using a subscription cloud creative or Acrobat XI, then you will get a free update to Acrobat DC.

    You can install and activate the subscription DC Acrobat on your machine using the same Adobe ID credentials.

    On the other hand, if you have Acrobat Pro XI, you can not use the same serial key to activate Acrobat DC.

    You must purchase a separate license for the DC version, but you will qualify for a reduced price when you purchase the perpetual license.

    Hope this information helps you. Let me know if you have other queries.

    I would definitely you help.

    Kind regards

    Ana Maria

  • I bought Adobe Elements with my camera.  Can I switch to Lightroom with some type of credit for the purchase, I already have?

    I bought Adobe Elements with my camera.  Can I switch to Lightroom with some type of credit for the purchase, I already have?

    I don't think that there is any such path upgrade to Lightroom. Lightroom can work with Photoshop Elements or Photoshop as a complementary product to improve and provide features that are not possible in Lightroom itself. For example, with Lightroom, it is extremely difficult if not impossible to remove unwanted objects from an image. Or, there may be sometimes a few necessary dusting that Lightroom cannot do just effectively on its own. If Lightroom offers an easy way to move from Photoshop or Photoshop Elements image in order to more easily accomplish some of these specialized tasks.

  • Can I switch from Windows 7 Edition Home Premium to Windows 7 Pro with a machine reburshied license key?

    can I switch from windows 7 home premimum to windows 7 pro with a machine reburshied license key

    You are welcome pitdweller

    J W Stuart: http://www.pagestart.com

  • Can I switch from Windows XP Pro to Windows XP Pro Corporate

    I have a machine Windows XP Pro can I switch to Corporate?

    There is no such thing.  There is 'Windows XP Home Edition' and 'Windows XP Professional Edition. "  He was never an Enterprise edition.  And given that Windows XP has been withdrawn from the market for several years now is no longer legitimate any source for the licenses and software.

  • bought LR4 upgrade/don't have vista / can I return it?

    Upgrade to LR4 bought online. THEN discovered need Vista, which I did not. Can I return the software and receive a refund?

    Hi ibs51,

    Copying information from this doc:http://helpx.adobe.com/x-productkb/policy-pricing/return-change-orders-north-america.html

    I want to return a purchase order directly from Adobe

    Adobe accepts returns within 30 days of receipt. It usually takes 2-3 days after you have placed an order to be eligible for return. Before returning a product, you must:

    Return by phone or chat: contact Adobe Customer Service

    Details: read before you start your return

    • Make your return request within 30 days of receipt of the product.
    • If the product has been installed and activated, it is necessary to disable and uninstall it before proceeding with the return. Adobe does not have a refund, unless all copies of the software have been disabled.
    • Adobe releases credit and PayPal refund within five working days from the moment of your request. Refunds for other forms of payment are released in 7-10 business days.
    • Adobe offers the refund in the same manner in which you paid for the product.
      • Credit card refund is deducted from the card used for the purchase.
      • Order refunds shall reimburse the amount of the account balance.
      • PayPal refund is credited to your PayPal account
      • If you purchased from a reseller, you will receive a refund by check. Check refunds can take another 7 to 10 working days due to postal delays (more time for the Canada and the Mexico). Refunds from resellers are only available in North America.
    • Original shipping and handling are not refundable.
    • You can request a refund for a book or a manual of training purchased from Adobe. Contact The Adobe Customer Service by phone. You don't need to physically return the items.

    Thank you

    Preran

  • can I switch from win xp pro sp3 Windows XP Professional x 64

    I have an old computer Pentium (32 bit system) (2001) with max memory 2 GB and I wish to Exchange my c: drive to a new 64-bit computer that has the capacity of up to 16 GB of memory.  I am currently using win xp pro sp3 and I don't want to move to Vista or 7 because I'm very comfortable with win xp pro screens.  I'm assuming that win xp Pro x 64 edition is similar for win xp pro in that regard.  Current box has four scsi drives, 2 CD/DVD, 4 pci for creating music cards readers, card Radeon video (2 screens), 2.2 GHz Intel Pentium CPU, 2 GB memory Rambus.  I'm go to Gigabyte GA45T-ES3G-ATX, CPU 3.0 Ghz 775, 16 GB memory Kingston Hyper X, videocard PNY 450NVS Quadro (4 screens), 2 SSD drives (100(c drive)/500 GB).  I opted for the Gigabyte motherboard because it has a pcie x 16 video card and 5 pci slots.  I use software Cakewalk mainly which has a capacity of 64-bit and some of my cards have drivers 64-bit available.  Other software will be able to run in 32-bit mode (x 86).

    My plan is to clone the c: drive current, load it on the new ssd drive and upgrade to Win xp Pro x 64 load if possible.

    Andrea

    First and most importantly, there is no way to upgrade from XP 32 bit to 64 bit, you must perform a "clean installation" of the 64-bit version and then reinstall your applications. Don't forget to back up your data files.

    Secondly because the card mother old and new are very different (device drivers and chipset), it is unlikely that, after cloning your hard drive to an SSD, the computer would even start.

    I'd rather you 32-bit version of Windows XP is a 'Reticular Full' version (OEM versions are related to the 1st motherboard it is installed on and can not be activated on another motherboard) is to reinstall XP 32 Bit to one of your SSD drives (you did not mention RAID), then install the drivers from Gigabyte.

    If you must go the 64-bit road know that 64-bit XP was not very well supported by software vendors and is not widely used.

    Also note that this socket 775 motherboard uses memory DDR3 and no common DDR2 for cards 775 mothers socket.

    J W Stuart: http://www.pagestart.com

  • I bought a perpetual license for the LR6, can I switch to CC?

    Having bought a perpetual license for LR6 in May this year, I want to know if I can get a credit for an upgrade to CC.

    Hello

    Unfortunately, as if now there is no credits / discounts available in case you intend to upgrade to creative cloud.

    However we have different plans available, you can refer to please:-Creative Cloud price and membership plans | Adobe Creative Cloud

    Hope this helps!

  • can I switch from Acrobat 10pro to 11pro?

    Hi all

    I had Acrobat 10pro for a long time and I was wondering if I can pass to 11pro?

    If Yes, where can I download the upgrade?

    In addition, this new DC thing, I'm worried that 11pro might be the last time I use Adobe I don't know a service cloud on monthly fees do not go through our company IT security protocols and finance also usually do every month

    Sold the current and the only version of Acrobat is Acrobat DC. You can buy is more Acrobat XI as a product or an upgrade, single controller.

    There are a lot of myths about Acrobat DC. It is the fault of Adobe to put clouds in the name. Three important myths:

    * You need to store your files in the cloud. N ° it is an option, but you can save them to your hard drive as before.

    * Your application is running on the cloud. N ° it is installed on your computer, just like all the previous versions.

    * You must be a Subscriber. # Unlike most Adobe products, you can subscribe OR purchase a license.

    Need you a volume license, however, if your business strategies keep you connect on the web every month to verify your license.

  • How can I switch from OSX Lion 10.7.5 to El Capitan on my end 2011 MacBook Pro?

    How to move from OS X Lion 10.7.5 to El Capitan on my end 2011 MacBook Pro? I get an error 'install the distribution of the error signed by apple. I'm sure I need first to switch to something else, but I have no idea where to start.

    1. check all your applications to ensure compatibility with ElCapitan.

    When those you want to keep (as possible) have a compatible update: you can update after installation.

    2 ElCapitan performs better with more than 4 GB of Ram, although in very low load systems, it runs on 2 GB.

    3. your hard drive doesn't have to be "nearly complete."

    4. go in the Appstore and download ElCapitan (the download comes in your Applications folder)

    The installer is removed after installation, so if you like to keep a copy before starting the installation.

    5. install all applications updated.

  • Can I switch from Vista Ultimate 32 bit for Windows 7 Pro 64 bit

    I have a Vista Ultimate 32 bit legtitimate, I've never used and I want to upgrade to a legitimate Windows 7 Professional 64 bit.  Is it possible to do it and how?

    John

    During the transition from 32-bit to 64-bit, you must do a clean install.  You can transfer most of your settings via the windows Easy Transfer Wizard, but you will need to re - install all the applications.

    It becomes a bit messy

  • My motherboard is 64-bit. Can I switch from XP (currently 32-bit) to Windows 7 using the upgrade pricing?

    The upgrade from 32 bit to 64 bit OS

    Yes.  You can perform a custom (clean) installation, using the upgrade disc.  For more information, see upgrade from Windows XP to Windows 7 and Windows 7 Upgrade Considerations .

  • I can't switch from Windows 7 to Windows 10, when I press the upgrade, it restarts just my laptop.

    Title basically say it all. I downloaded the updates for the upgrade of Windows 10, but it won't install, whenever I click on the start upgrade now button it restarts just my computer.

    Richard

    I suggest you to download the tool for creating Windows Media 10 ISO and make a place in upgrade.

    Download the update of Windows Media Player 10 tool creation build 10586:
    http://www.Microsoft.com/en-us/software-download/Windows10

    How to download an ISO using media tool:
    http://www.tenforums.com/tutorials/9230-Windows-10-ISO-download.html

    How to make a upgrade in Place using method 1:
    http://www.tenforums.com/tutorials/16397-repair-install-Windows-10-place-upgrade.html#step6

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