bought LR4 upgrade/don't have vista / can I return it?

Upgrade to LR4 bought online. THEN discovered need Vista, which I did not. Can I return the software and receive a refund?

Hi ibs51,

Copying information from this doc:http://helpx.adobe.com/x-productkb/policy-pricing/return-change-orders-north-america.html

I want to return a purchase order directly from Adobe

Adobe accepts returns within 30 days of receipt. It usually takes 2-3 days after you have placed an order to be eligible for return. Before returning a product, you must:

Return by phone or chat: contact Adobe Customer Service

Details: read before you start your return

  • Make your return request within 30 days of receipt of the product.
  • If the product has been installed and activated, it is necessary to disable and uninstall it before proceeding with the return. Adobe does not have a refund, unless all copies of the software have been disabled.
  • Adobe releases credit and PayPal refund within five working days from the moment of your request. Refunds for other forms of payment are released in 7-10 business days.
  • Adobe offers the refund in the same manner in which you paid for the product.
    • Credit card refund is deducted from the card used for the purchase.
    • Order refunds shall reimburse the amount of the account balance.
    • PayPal refund is credited to your PayPal account
    • If you purchased from a reseller, you will receive a refund by check. Check refunds can take another 7 to 10 working days due to postal delays (more time for the Canada and the Mexico). Refunds from resellers are only available in North America.
  • Original shipping and handling are not refundable.
  • You can request a refund for a book or a manual of training purchased from Adobe. Contact The Adobe Customer Service by phone. You don't need to physically return the items.

Thank you

Preran

Tags: Adobe

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