I bought photoshop 13 and element first and I can't have the code pour finalize installation, I write the code on the cover but it is always denied

I bought photoshop 13 and element first and I can't have the code pour finalize installation, I write the code on the cover but it is always denied

What is the error message you see when she refuses the serial number that you wrote on the cover?

To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
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Serial number and activation support (non - CC) chat
https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

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