I can not get my PrintMater 8.0 to open since having tune up at Staples
Last week, my computer was in service at Staples. They removed all viruses. Today I clicked on my PrintMaster, he showed for a second and never again. In my programs, it appears with more than 2,000. MO, so I guess it's still there. I called Staples and the tech said that they have not eliminated the program files, but if PrintMaster has been infected, the virus has been removed. I tried to uninstall it, and that no longer works.
Hi DotGallagher,
1. what happens when you try to start the program?
2. you receive messages or error codes?
Method 1:
I suggest to run a SFC (file system check) scan on the system and check if the problem is resolved.
Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)
http://support.Microsoft.com/kb/310747
Method 2:
If this does not help then, I suggest to create a new user account and check if the problem persists. Follow the steps mentioned in the article below.
How to create and configure user accounts in Windows XP
http://support.Microsoft.com/kb/279783
You can also read the following article and check:
How to troubleshoot issues that may occur when you install, uninstall, or upgrade one program on a Windows computer
http://support.Microsoft.com/kb/2438651
Hope this information is useful.
Tags: Windows
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