I can not open the area of the Image, please help.

But I try to open the area of the Image, I get the following message:

"an outgoing call cannot be made since the application is synchronous call to entry.

This happens regardless of whether I am online or offline.

I use windows XP, have the last driver installed on my PC and have a new HP Officejet J4580 all-in-one printer.

If I put my cameras memory card in my PC, the images are downloaded, but the area of the Image are not accessible.

Can someone help me please? Thank you.

Here is the solution I got from HP. I was very worried when a warning box appears saying that I would lose the program, but I took the plunge and it worked.

However, it is NOT a permanent solution. All both times that I try to access Image box, I have to perform the solution below, but it takes about 5 seconds, so it is not a problem.

I hope this works for you...

My name is Robert of HP email support; It's my pleasure to help you.

Your email, I note that, at the opening of the area of the Image, you get an error message. I'm really sorry for the inconvenience caused in this respect.
 
Cause of the issue:
========

This problem may occur because of all-in-one software.

Solution:
======

I ask you to perform the steps below to open the area of the Image.

1. press the keys Ctrl, Alt and delete at the same time to open the Task Manager.

2. click on the processes tab.

3. click on the process of hpqgalry and then click end task to end the process.

4. exit the Task Manager. HP Image Zone can now be opened.

Now find the feature.

If the problem persists then please uninstall the Image Zone software and install the upgraded version of the HP Photosmart Essential software

Tags: Notebooks

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