I can't access my InDesign files

Hello

This morning I turned on my work computer, only to find out that I couldn't access my Indesign, photoshop or illustrator files, despite the fact that some files have been saved on the computer and an external hard drive. There are now 100's of files I cannot now access and I start to panic as my dept IT said they didn't know why.

Files appears as white thumbnails and when I clicked on them the following message appears:

Adobe Indesign does not support the file format, a plug-in that supports the file format is may be missing, or the file may be open in another application.

I had been using the same version of Indesign (CS4) along is not as if I have recently updated and now can't open files. I tried also to open the files on another computer, but no luck. It seemed just to take place overnight, and no one has all the answers. If someone has experienced something similar with as many files, I would appreciate your advice and I also want to understand the cause of the problem, so something like this doesn't happen again.

Thank you in advance.

Clare

First of all, I think that there is a pretty good chance that the files are OK and that the damage, whatever it is, is the program level and has been done to your entire network. You have another system not connected to your network at home perhaps, where the opening, you can try some of these files?

I hesitate to ask what is obvious (as I say, I'm not able to guess these guys), but if they are Windows systems, have they tried a system restore to a few days, or restore from a backup to a Windows image or a Mac system?

What to uninstall your Adobe programs, running the cleanup tool and reinstall? See CS for installation problems cleaning tool | CCM, CS6, CS5.5, CS5, CS4, CS3

Tags: InDesign

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