I can't disable my password - Pearl 9105 3 blackBerry smart phones

I have explored my new Pearl 9105 3 and has helped with my password.  I have a difficult situation trying to disable the password because it is a red lock next to the option icon.  It is locked.  How could it happen? Is there a way to unlock it so that I can make the change it please?

Thank you

Caroline

Hmmm... This sequence of events, I am now less suspicious that your BB is associated with a BES environment. As such, must have stumbled through and set up tweaks that causing this happens (Content Protection or encryption come to my mind). Unfortunately, the menu structures are very different at different levels of BB OS, so I need to know your level of BB OS installed to guide you more precisely, but you should look at the various settings that are related to security... and to turn them off, one by one, checking each time to see if one of them maybe pushes the lock on password to appear.

Good luck!

Tags: BlackBerry Smartphones

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