BlackBerry smartphones can not disable my password on BB bold

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• BlackBerry smartphones can not disable my password

  Hello, I'm new I the Board of Directors, the 8530 for sprint, I recently upgraded to 5.0.0.654 (1108).  When I did I don't have the ability to disable the password for my blackberry.  It is always enabled, there is grey.  It's my third blackberry and I don't have something like this happen to me before.

  Also just a background, it is my personal cell phone does not work, so I do not use company, I don't know what could have caused this... advice?

  Have not heard of that one before. The only way I know not at all reset back to default values without being on a BES is to use jl cmdr, or you try to run the resettofactory switch.

  If you want to try the latter. first back up the data on your device using the Desktop Manager software. Then follow the steps in this KB article

  http://www.BlackBerry.com/BTSC/KB18998

• BlackBerry smartphones can not disable the firewall - see the key for the

  "The application has attempted to open a connection to a location inside the firewall which is not allowed by your policy" "

  Please help me...

  Hello Nurulfy7,

  Welcome to the community,

  Yes, you get this message because you under BES account and you can not disable it.

  Take care

  Click 'Like' If you want to thank someone.
  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry smartphones can not disable the device password!

  I was playing with my Storm the weekend and decided to apply a password to the device. Now I can't turn it off and I hate that I am constantly asked for her. When I go to 'Options', then 'password' it has not the ability to disable the password feature. The toggle button at the top of the password page is soft gray with a tiny tiny red lock next to her and I can't click on the button. The only thing I can do is to change the password. Any suggestions? !!

  I solved my problem. I did a reset of the handset and that got rid of the option activate the password. However, when I did a backup of subsequent restoration of the handset, I was careful to choose only what I wanted really saved (address book, calendar, etc.). If oyu make a full backup that you will get the active password once you restore again.

• BlackBerry smartphones can not disable password on my 9320 curve smartphone

  Hello

  To protect my phone against unauthorised access, I activated the password on my 9320 curve, so that it hangs after 5 minutes. It works well so far.

  Today, I tried to sync my data with my PC via the BB desktop software. Now, this desktop application asks for the password, but does not accept the password that I entered into my phone.

  I tried to disable the password protection by clearing the checkbox 'Activate' on the phone, but I can't do that (I can't click the "Enable" box, it remains checked with a lock symbol). I can change the password, but the BB desktop on my pc application does not accept the new password.

  Any idea anyone? Help would be much appreciated!

  Best regards

  Chris

  Hello and welcome to the community!

  I think you have two distinct problems...

  Desktop software rejecting your password entry.

  The password requested by Desktop software and the password you assigned to lock your BB are indeed the same password. But what I suspect is that you have a mix of different characters in your device password and you may not notice how you enter on the keyboard of the BB. For example, if your password

  • AB123

  and if you enter

  • a > b > ALT > 1 > 2 > 3

  the result will be

  • ab1er

  You must enter

  • a > b > ALT > 1 > ALT > 2 > ALT > 3

  in order to close with ab123. Thus, in this example, while on the BB keyboard, you think you type ab123, you actually type ab1er.

  On your BB, when you type your password, you should get a moment where each character is indicated in clear before it turns into a *. Watch carefully next time and you will see a surprising result. It will be the exact characters that you type on the keyboard of your PC, because it is in fact your password.

  Lock symbol on the device password, cannot clearly 'enable' setting.

  There are generally two reasons that the locking device password becomes necessary (this is what means small lock symbol).

  (1) you are part of BES or have IT on board strategy that forces the requirement. Given what you describe on when you created the password, I doubt that this is the case, but... If that were the case, you would never have a choice... the first time you used your device, you would have had to create a device lock password. If, by any chance, you are part of BES, then go see your BES admins regarding if they force this situation.

  (2) you have, after activation of the device lock password, activate encryption or the Protection of the content on your device. Once you activate those, they require the device lock password to operate. For example, you can't delete the device lock password until you have first removed encryption or Protection of the contents of your device.

  Good luck!

• BlackBerry smartphones can not see the maps on my "BOLD"?

  Hello

  I just theBold on Orange in the United Kingdom and I do not see the maps app anywhere.  I can see it listed as version 4.6.0 under the list of Applications but can not see the software somewhere?

  I'm mean't to enable it somehow?  Also can not get the GPS function works as it says "failed to update GPS location" when I click on refresh?

  Any help would be really welcome

  If your provider blocks the passage of the icon (like AT & T) to another theme (Options-> themes) and see if you can find it. You may also download. Check mobile.blackberry.com from your BB browser.

• BlackBerry smartphones can not disable beeps keys during a call!

  There is a tone of strong when I dial numbers.  I changed the "key tone" setting turned off in the settings of the screen/keyboard, but the tone is still there.  I had the phone for a day and especially love it but some quirks are makes me a little batty.

  litterbug

  If you are referring to the tone when you use the keys on speed dial, which can only be reduced to silence by selecting quiet or vibration of profile. If this isn't what you where referring to then see if your carrier has an OS update for your phone. I have no problem with turning off the different tones of keys.

• BlackBerry smartphones can not access the Hotspot browser on Bold 9900

  I recently bought a Bold 9900. Unlike my older 8520, this phone is an option to choose between browser and browser Internet Hotspot. I followed ' options > device > advanced system settings > push browser "and there is no icon for the browser. Then I did some R & D on the net and found out that the 7.0.0.261 OS does not have this feature. Instead, it passes to the browser or Hotspot on its own depending on what kind of service you are using that is to say whether a Wi - fi or BIS. I just want to know who is this thing, OS 7.0.0.261 true or there is something wrong with my phone. And if something is wrong, what can I do about it? Pease reply someone...!

  What you read is true.

  New phones BlackBerry will choose the browser type for you on how you can access the database.

  See you soon.

• BlackBerry smartphones can not set the homepage on the Bold 9700, non editable field

  When I followed the instructions to reset the home page of the browser to the URL of my choice, I'm stuck.  It says choose Options, Configuration of the browser, and then type a new URL in the Home Page field.  Seems pretty easy.  But this field is not editable.  It is stuck on the first URL I've ever used on the device.

  Any ideas, anyone?

  Well, tweak, I tripped on the fix.  In the right corner is a field indicating the browser that you are cinfiguring.  If If you launched Setup breast to Internet, then it is already set to 'Internet browser' of course. However, change to something else temporarily (for example, MediaNet), then again the browser Internet... Presto!  The URL of the homepage field becomes editable - and also a 'current user' button appears to exist.  Hooray!

• BlackBerry smartphones can not connect BlackBerry Pearl 9105 for PC

  Hello world

  I have the following problem:

  After using my BB Pearl 9105 for almost 3 years, I can not connect to PC more (I still menu with choice of 3 options on my smartphone when I connect, but when I click on that option "usb" or "charge", the menu appears again).

  In addition, the PC does not recognize my smartphone as a usb device. Updated BlackBerry Desktop Software and the purchase of the new Micro-USB cable did not help.

  I can still load.

  Could anyone suggest me how to solve this problem?

  Hello and welcome to the community!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• BlackBerry Smartphones can not access Media card with BB Desktop or Media Sync 9700

  The other day I received a Reburbed Bold 9700 update.

  I use Ver 6 Deskstop OS and the 9700 is running device code latest version 5.

  I have a Kingston 4 GB media card that I know is in place because the 9700 recognizes it and when I go to files and select the media card, I can see all the files on the card and when I take a picture it is written on the card so I know that memory is very good and he sees the 9700.

  The problem I have is BB Deskstop or latest version of Media Sync to see so I can transfer files to and from my PC and the media card.

  The error message that I receive on the two applications, it's that I have to turn on mass storage Mode.  When I look at my memory settings:

  Compression - enabled

  Map of media Support - on

  Mass Storage Mode Support - on

  Auto enable mass storage Mode when connected - Yes

  I formatted the card successfully on the BB.

  I tried another card memory (2 GB) and also properly formatted as well.

  I also tried another USB cable into another USB port.

  I had a BB hard reset by pulling on the battery... several times.

  I had another before Blackberrys and have never had a problem of access to the media card.  I would have thought that it is easier on the 9700.

  I did search endlessly on the Web and saw other people with similar problems but many were so simple that the card is not seated properly and it also had the symptom that the BB is not recognizing the media card.  My BB recognize media cards and use them, but I can't access the card through my PC.  I understand that I may not see a pendrive pop up in Windows Explorer, but I can't understand why the BB Desktop or Media Sync cannot access.

  I know that both of these applications communicate to the BB cause I get requests for passwords and the desktop, I can view all my applications and I used to update the device until the last OS level during the troubleshooting process.

  I just wanted to see if anyone has experience this problem and has tips, if not I will contact AT & T or go into a local store to see if they can help.  I just think I'm missing something that I can take care off instead of my own.

  Thank you!

  Hello

  Have you tried to connect the device on another computer?  If another computer to recognize the device, it may just be a case of bad USB drivers on your computer.

  Here are some KB articles that may be able to help:

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  KB10312 - impossible to display the map of support using the BlackBerry smartphone

  You also need to remove the USB ports on your computer (using Device Manager), and then restart the computer to reload the correct drivers.

  An alternative to this is to simply use a microSD card reader which allows you to use the microSD as a flash drive.

  I hope that this info is another starting point for you!

• BlackBerry smartphones can not get incoming messages in Facebook

  I'm unable to receive incoming messages in the facebook message box. The messages are giving, but I can't receive. Ask for help!

  Hi and welcome to the forums!

  KB27993 Facebook for BlackBerry smartphones is is more updated of the new RSS

  «On some occasions, that the Facebook® for application smartphones BlackBerry® is therefore more updated news FEEDS even when a manual refresh is complete.» Users of blackBerry smartphones who not know this problem may be able to view existing comments or other profiles of FaceBook® friends".

• BlackBerry smartphones can not synchronize with the USB cable plugged into charge pod

  Hello

  I read on the web site of shopblackberry.com, in the details of charge pod ( http://www.shopblackberry.com/_blackberryaccessories/cgi-bin/pd.cgi?frompage=category&page=product_d... ) that the pod can handset with charger travel or data cable for charge and/or sync with a BlackBerry smartphone. So, my question is related on a problem or a misunderstanding of me to this description.

  I want to know if we could recharge and synchronize the BlackBerry via USB cable or is only responsible for the BlackBerry when connected that way. My second question is, is it possible to synchronize the BlackBerry with the USB cable plugged into the pod or not?

  Because I got a request from one of my users about the fact that his BlackBerry 9000 can not synchronize when it is on his group.

  Thank you very much!

  Hello

  It's a loading dock. It is useful, because just drag you your "BOLD" in there and it will load (just like the 8300 Curve).
  If you want to synchronize, you can plug a usb on the side of the appliance cord. This can be done while the machine is in its dock, where the description.

  I have the same crib, but for the 8300. It's really worth buying. I'm happy with it every day.

• My 9500 storm blackBerry smartphones can not receive files via bluetooth, but I can't send

  Please help someone, my blackberry storm can not receive files via bluetooth, but I can send, what could be the problem?

  Have you tried and went to accept via Bluetooth? Some of the older software on the BBS, you need to go to the media file and say accept via Bluetooth. Consider the two features are already paired.

• BlackBerry smartphones can not change password BBID

  Hello

  When I turn on my Blackberry, I can't do anything without first signing in my BBID. The problem is that I forgot my password. When I click on 'forgot password', I get error message saying "unable to update Blackberry ID account information while offline. I changed my password on the computer, but my device does not recognize it, probably because it is offline, but there is no way I can go online without signature first.

  Does anyone know of a way I can fix this without resorting to wipe my phone?

  Thanks in advance!

  Hello and welcome to the community!

  Please see this post "sticky" for useful information about your situation BBID:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-world/how-to-regain-access-to-your-BBID/TD-p/25467...

  I hope that this information will be useful to you.

  See you soon and good luck!

  VIA |  sdgardne 

  http://supportforums.BlackBerry.com/T5/BlackBerry-world/how-to-regain-access-to-your-BBID/TD-p/25467...