I can't install creative cloud. Can anyone understand the error messages?
I am unable to download creative cloud. I tried several times but I got a message saying download failed. Downloaded to a colleague for me but now I can't install it. I had three error messages:
1. creation of cloud package
Build Fail
Your build met unrecoverable errors
2. install the creative cloud
The installation failure
Setup has encountered an error that caused the installation to fail. Contact manufacturing software support
3 creation of cloud package
We encountered the following problems:
Sorry, there seems to be a problem with the installation process (error code: A12E6). Troubleshooting tips, please visit our customer support page.
Anyone has any ideas on what could go wrong? I called tech support a couple of times, but they are unable to understand what I'm saying. I have lost hours on the phone with them and got no help at all. It's so frustrating that a company may charge you for a product that you can not use and then offer no help in setting up.
I already have CS6 installed on my laptop. I use a Macbook Pro version 10.9.5
Really grateful for any help.
Let him download over the weekend and it is finally installed.
Thank you
Tags: Adobe
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