I can't install service pack 3, I get an error that ntkrnlpa.exe is in use by another application

I search on the forum and found that another user had the same problem but nobody answered.

What happened is that I had a few viruses that my computer shuts down completely.  I have simply no money to buy or update of protection against the virus at the moment.  So, my computer crashed.  Then I had to use my system restore disks to restore my computer.  Then, after that I restored my computer now goes to the blue screen and scans files each time.  At the end of the list is a message: unable to write to the boot sector (according to me, it is said).

Then I accidentally downloaded a virus.  He was disguised as a MS program and was called FixIt.  I couldn't get down there and he asked for credit card information.  I don't give any information and was able to use a browser to display the McAfee, then remove.  Then I used Malwarebytes to remove some other virus.  Not knowing what else to do, I tried to defrag and received an error message that my C: drive has been corrupted.

My CD Player no longer works and my computer has problems.  I thought that if I downloaded the FixIt problem, it could solve some of the problems it is to have my computer.  It won't work because I have not installed Service Pack 3.

When I try to intall Service Pack 3, it extracts files and brings me to setupwizard and then gets up to a certain point, and I get an error message as follows:

c:\windows\system32\ntkrnlpa.exe file is open or in use by another application.

I don't know what else to do.  I have everything turned off.  I tried to download and save to my desktop and it still won't work.

Any help would be greatly appreciated!

When I ran Process Explorer, I have disabled this file ntkrnlpa.exe.  I couldn't tell what was using this file - but I got the Google Redirect virus, so I thought that a virus has access to this file and prevents me from doing anything.  I don't know if that was the case, it was just my guess that it was what was going on.

It worked for me.  It temporarily disables this file and then you can install Service Pack 3.

I received instructions on my site quietfish.ca if you want to check.

Tags: Windows

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