I can't open my email.

When I try to open your messages in my email, a pop up says enter my password. After entering my password, another pop up appears and says to try again, enter the new password and cancellation. Can it be deleted to where I can open and read my messages?

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with disabled modules (Thunderbird Safe Mode). On the Help menu, click "restart with disabled modules. If Thunderbird works as usual, there is an add-on or theme interfere with normal operations. You will need to reactivate the modules one at a time until you locate the offender.
  • Restart the operating system in safe mode with network. This loads only the basics needed to start your computer while allowing Internet access. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If the safe mode for the operating system to resolve the problem, there are other software on your computer that is causing problems. The possibilities include but not limited to: AV scanning, virus/malware, background downloads such as updates of the program.

Tags: Thunderbird

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