I can't print from my laptop to our shared printersince my husband got a service uninstall Vista and install Windows 7

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  ALL CHECKS that I KNOW OF DO s: idea

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  ALL CHECKS that I KNOW OF DO s: idea

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  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

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  Hello

  1. What is the number of the HP printer model?

  2 are you able to print correctly on other computers?

  3. who is the antivirus installed on the laptop program? Is there a firewall integrated with the antivirus?

  4. is this problem limited to any specific application such as Internet Explorer, Microsoft Word etc.?

  It seems that the firewall program is blocking the printer. I suggest you perform the steps.

  Method 1:

  Step 1: if you have McAfee or Norton installed on the computer, you can change the default firewall settings and check.

  Step 2: Disable the anti-virus software if installed some and check.

  Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 2: Restart the print spooler service

  You must be logged on as administrator to perform these steps.

  a. open Administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative tools.
  b. double-click on Services. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
  c. right-click on print spooler service and then click Properties.
  d. under the tab general , next to Startup type, make sure that Automatic is selected.
  e. If the service is not already running, under Service status, click Start and then click OK. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  See also:

  Why can I not print

  http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print

  Hope this information helps. Response with status so that we can help you.