I can't reinstall Acrobat XI - requires the already installed product
I reinstalled Acrobat XI and received the following: "serial number you provided is valid, but calling it a product was not found on this computer." He wants to give me the serial number of an earlier version. I bought Acrobat 8 in 2007 - and you can see the order number on the Adobe Web site, but when I click on the link to download/serial number, it indicates that it is not available. How can I get my old serial number so that I can register Acrobat 8 and complete the installation of Acrobat XI. BTW, I tried to go through live chat, but can't find a link. C thanks a lot for your help.
Hello
You seem to have installed upgrading to Acrobat XI and not the full desktop version.
This is the reason why he is asking you to enter the serial number of the previous version.
I'm assuming that you have not upgraded since Acrobat 8 to 11 ever. This time you have downloaded by mistake to upgrade Acrobat XI.
Please remove the upgrade that you downloaded and see the following link for download Acrobat XI again on your machine.
Download Adobe Acrobat products. Standard, Pro | DC, XI, X
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Sukrit diallo
Tags: Acrobat
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