I can't scan and my says hp solution cannot run because the device is not complete
I use windows 7 64 it. My printer is HP Photosmart all-in-One Printer - C510a eStation. I use a laptop and a wireless network. Earlier my printer wasn't working, so I reinstalled the program using the cd, but now the hp solutions don't work and I can't use the scan operation. When I try to use the scan on the zeen function it just says: I am unable, and to use the software of the printer came with. I don't know what to do. I have to be able to scan, but also print. I don't want to uninstall or reuse the cd because it took hours for me to feel like work. Please help and thank you
Hello frustrated_37,
Based on the description of yourself, I recommend 2 steps mentioned below...
- Run the s/w CD, you will be prompted with options such as adding a device, install more software etc... Click on "Install more software", click on "HP Solution Center" if it is present.
- Root access file middle for scanning to work. To do this, you must click START > computer > program (x 86) > HP > Digital Imaging > Bin . Locate the hpiscnapp.exe file, do a right click on it and then "send to desktop" > Desktop (Createshort Cup).
Double-click the created short that would open the scanining interface.
Kind regards
Jabzi
Help the community by marking this post as a Solution If it has solved your problem!.
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Although I work for HP my messages and responses are mine.
Tags: HP Printers
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