I can't turn off Firefox

I run a 3 year HP pc with a 64-bit windows 7. be dissatisfied wth microsoft and google, I downloaded firefox 2 days ago, this morning, it does not, gamil, ebay etc, so I thought that I would delete and reload. It wouldn't let me delete, it says something about the closing of firefox first, BUT SA don't DO NOT WORK, I downloaded a fresh firefox and it will not replace the existing one, HE INSISTS I MUST CLOSE EXISTING FIREFOX < WHO IS NOT REPEAT NOT running, how can I solve this problem, I'm 70 years old and not a computer buff by any means!

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