I click on help, then updates and Lightroom cc 2015 stops down, on a PC; all ideas

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• When I followed the update instructions that my firefox does not update, I clicked the button to update and the browser just closes

  When I click on help / about / update, it seems not that something is happening / Exchange with my browser.

   Application Basics
  

         Name
         Firefox
  

         Version
         6.0.2
  

         User Agent
         Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
  

         Profile Directory
  

           Open Containing Folder
  

         Enabled Plugins
  

           about:plugins
  

         Build Configuration
  

           about:buildconfig
  

   Extensions
  

         Name
  

         Version
  

         Enabled
  

         ID
  

         Skype Click to Call
         5.8.0.8855
         true
         {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
  

         Youtube Music Player
         4.11.0.30
         true
         [email protected]
  

         Java Console
         6.0.32
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         {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA}
  

   Modified Preferences
  

       Name
  

       Value
  

         accessibility.typeaheadfind.flashBar
         0
  

         browser.places.smartBookmarksVersion
         2
  

         browser.startup.homepage_override.buildID
         20110902133214
  

         browser.startup.homepage_override.mstone
         rv:6.0.2
  

         extensions.lastAppVersion
         6.0.2
  

         network.cookie.prefsMigrated
         true
  

         places.database.lastMaintenance
         1384358025
  

         places.history.expiration.transient_current_max_pages
         120635
  

         privacy.donottrackheader.enabled
         true
  

         privacy.sanitize.migrateFx3Prefs
         true
  

         security.warn_viewing_mixed
         false
  

   Graphics
  

         Adapter Description
         AMD M880G with ATI Mobility Radeon HD 4250
  

         Vendor ID
         1002
  

         Device ID
         9712
  

         Adapter RAM
         256
  

         Adapter Drivers
         aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  

         Driver Version
         8.822.4.0
  

         Driver Date
         2-28-2011
  

         Direct2D Enabled
         true
  

         DirectWrite Enabled
         true (6.2.9200.16571)
  

         ClearType Parameters
         ClearType parameters not found
  

         WebGL Renderer
         Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
  

         GPU Accelerated Windows
         1/1 Direct3D 10
  

  Hello mccormick.lee, please try to download the full installation file for the current version of firefox from https://www.mozilla.org/firefox/all/ and install it on top of your current installation.

• After installing the update of Lightroom CC (2015), it relies of empty previews?

  After installing the update of Lightroom CC (2015), standard previews become white as he build the images during the import. Existing previews are very good which were imported before. Reinstalled the previous version and everything nice work!

  Hi JohnKOTC,

  Please follow the steps below:

  1. Turn off apply tone auto under Lightroom preferences settings
  2. Restart Lightroom and then import images again.

• Goal profiles went after the last update of Lightroom CC 2015.5

  After the last update of Lightroom CC 2015, almost all lenses profiles have disappeared. Very limited and none of my friends are listed. Most of my friends is common.

  dwveale is correct. The last update has watered to Lightroom read and display the data for the goal. I use a set of Nikon lenses bodies which are all in the previous database and all extremely common/modern lenses.

  Now what happens when I import a picture (no matter the format JPG or NAVE), the following events occur:

  (1) the field of the lens does not appear on the library module.

  (2) model lens does not appear using the overlay of information

  (3) the lenses in the right metadata search profile search says "unknown lens.

  In addition, you can apply corrections to profile of lenses to RAW and JPG files. If you did the distortion control behind closed doors to a JPG file, the correction of the profile basically does nothing. However, if you do not have it will make corrections of distortion.

  This paralyzes my library, in particular the ability to display the objective model and search by type of goal. Anyone know a fix or do we go back a version?

• Could not copy a file at the location requested. Mac OS 10, Version 10.10 [1].  I JUST bought this new macbook pro and Lightroom installed, imported 2 lots of pictures, but all of a sudden he kept denying my imports with "could not read the file" or "coul

  Could not copy a file at the location requested. Mac OS 10, Version 10.10 [1].

  I JUST bought this new macbook pro and Lightroom installed, imported 2 lots of pictures, but all of a sudden he kept denying my imports with "could not read the file" or "couldn't copy file at the location requested.  Help, please!

  Your use of the word "files" (in the plural) still makes me believe that you have not checked the permissions on the folder that is appropriate (in the singular).

  You must determine the Destination of the Lightroom Import dialog window Panel and see which folder Lightroom is really tr6ing to copy photos in (which may have been accidentally changed and is not what you may have used in the past) and change the permissions to write to this folder.

• I want to upgrade to 10 windows, photoshop and Lightroom cc 2015 work properly?

  I want to upgrade to 10 windows, photoshop and Lightroom cc 2015 work properly?

  Cloud and Windows 10 https://forums.adobe.com/thread/1912621

• My Lightroom CC suddenly stopped syncing with Lr Mobile - all the icons of indicator in my collections are "grayed out" - what do I do?

  My Lightroom CC suddenly stopped syncing with Lr Mobile - all the icons of indicator in my collections are "grayed out" - what do I do?

  Hi alans64812546,

  Could you please confirm what operating system do you work?

  Also are there all collections which you synced prior, so it is an Anti Virus on the computer?

  Kind regards

  Tanuj

• IM using Windows Vista Aero and when I right click Desktop Properties then personalization and appearance I get and error "windows internet explore has stopped working" Please help.

  Ive had this problem for a while now... imnew for vista because it's a new computer.

  I've sorted it but I'm not sure how and now the problem is back.

  When I right click on my desktop and go to personalization , then thecustomization and appearances I get error "windows internet explore has stopped working" and I get the options"restart this program" and "find a solution for this problem" if I don't find a solution nothing happens and if I restart the program it closes it.

  Im not sure what to do as I installed all the updates, a little bit mast service Pack2, but now I can not install more as if I'm going toStart > all programs > windows update if I try to update I get the same error...

  some can help me please.

  Sally.

  Hello

  Sorry we don't communicate via this forum.

  You need a real antivirus because these are the two antispyware. You have the PCtools antivirus
  on the computer or just their toolbar in Internet Explorer?

  -------------------------------------------------

  If there is no antivirus on the computer here is what I use and recommend (except for one
  program like Prevx, you don't want more than one antivirus on the computer program
  much less running because they interfere with each other and lower security). Each combination
  of her below you will warn of malware without toolbar from PCtools running online.

  Here's what I use and recommend: (these are alll free and very effective versions.)

  Avast and Prevx proved extremely reliable and compatible with all I have
  launched on them. Microsoft Security Essentials and Prevx have also proven to be very
  reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.

  Avast Home free - stop any shields is not necessary except leaving Standard, Web, and
  Operation of the network.

  Prevx - Home - free

  Windows Firewall

  Windows Defender (is not necessary if you use MSE)

  Protected IE - mode

  IE 8 - SmartScreen filter WE (IE 7 phishing filter)

  I also IE always start with asset if filter InPrivate IE 8.
  (It may temporarily turn off with the little icon to the left of the + bottom
  right of IE)

  Two versions of Avast are available 5.x and 4.8 x

  Avast - home - free - 5.x stop shields you do not use (except files, Web, network, &)
  Shields of behavior) - double click on the icon in the Notification area - real time Orange - click on the
  Shield that you want to stop - STOP. To stop the Orange icon to show an error indicator-
  Click on the Orange icon - top right - settings - click on the status bar - uncheck shields you
  disabled - click OK
  http://www.avast.com/free-antivirus-download

  Avast 4.8 x - home - free - stop shields, you don't need except leaving Standard, Web,.
  and the network running. (Double-click the blue icon - look OK. - upper left - Shields details
  Finish those you don't use).
  http://www.avast.com/free-antivirus-download#TAB4

  Or use Microsoft Security Essentials - free
  http://www.Microsoft.com/Security_Essentials/

  Prevx works well alongside MSE or Avast

  Prevx - home - free small, fast, exceptional protection CLOUD, working with other security
  programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here
  or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  PCmag - Prevx - Editor's choice
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Also get Malwarebytes - free - use as scanner only. If you ever think malware and that
  would be unusual with Avast and occasional Prevx running with the exception of a low level cookie
  (not much), to UPDATE and then run it as a scanner. I have a lot of scanners and they
  never find anything of note that I started to use this configuration.

  http://www.Malwarebytes.org/

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• When I click on help online, update the product, link etc I get a word in gibberish doc

  HP Touchsmart HP PRODUCT #BK139AA-ABA-600-1120. When I have problems with the HP Support assistant and want to email HP I get a crazy paper with writing gibberish and no link with HP. I reinstalled Assistant support but the same problem exists.

  We will need to uninstall the program, and then reinstall the program

  1. go to control panel, programs and features, select HP Support Assistant, then uninstall it
  2. restart your computer
  3. click on the following link and reinstall the application
  http://goo.GL/WTAl5

• Update of Lightroom CC 2015: hangs in the creation of panorama and export

  With the current update (camera raw) Lightroom CC 2015 arbitrarily crashes on Mac El Capitan.

  First of all, I couldn't install the camera raw update, because files could not be compressed - I had to create a new admin account (seriously?) and install it - at least worked update CR from Photoshop, Lightroom doesn't have.

  I continued to work on my photos in Lightroom, as I had to finish a job. Lightroom started to plant whenever I created panoramas. So I had do with Photoshop CC that worked.

  Now, Lightroom crashes whenever I try to EXPORT files.

  I - optimized catalog

  I uninstalled Lightroom and Photoshop and installed them again.

  I restarted the Mac several times.

  I once more optimized catalog.

  This program still does not work.

  I can't go back to an older version that the old version is not compatible with the updated catalog.

  In short: I'm stuck and I am angry beyond belief.

  Why the hell can't go back to the last stable version? A step back so that I can work. Now I can't work and my time is money. Who will pay for this?

  Please see the Instructions to roll back to an earlier update version

  ~ Assani

• Help: Downloaded photoshop and lightroom. When opening commands and text are tiny.

  I downloaded 11 Photoshop and Lightroom 4 with the links provided here on the forum. Who has worked with the exception of a small problem, when you open both of them the text and controls are super tiny. The middle box is great, but everything else is barely legible, it is so small. A way to solve this problem?  Thanks in advance!

  Lightroom 4 is a pretty old software, but there are options for the size of the font in Edition > Preferences > Interface.

  In regards to Photoshop 11, do you mean Photoshop Elements? If so, you'd better ask in the forum elements Photoshop Elements

  But with a high resolution, the latest versions will display better: you have installed the old software that was made before the existence of monitors high resolution.

  Review the plan of photography CC, which is $ 10 per month for Lightroom and Photoshop (not elements).

• Can't download app update of lightroom cc 2015?

  I had already downloaded the recent update on photoshop cc 2015 today without any problem, but could not enter the lightrm cc 2015 app update to download. Now, I get undefined error message.  How can I correct this situation so I can't enter the upgrade application correct ltrm.  I did leave the creative cloud on the office logo and no go.  I have a dell inspiron 386 computer with ie 11 is installed.  Have windows 7 hp. Thanks for your help!    Irwin Lacoste

  Hi Redfordl2012,

  Kindly attach a screenshot of the issue, or mention the exact message to come when you try to update to Lightroom CC.

  Until then, please see Help below links:

  Error in downloading, installing or updating Adobe Creative Cloud applications

  Troubleshoot Adobe Creative cloud download, install and update questions

  Solve the problems installing Adobe Creative Cloud with log files

  "Installation failed" error U44M1P7 with Adobe Creative Cloud or updates of Adobe Creative Suite 6

  Let us know if that helps.

• Creating cloud not offering do not update of Lightroom CC 2015

  I have Lightroom CC 2015 installed on my desktop and laptop computers.  The creative desktop Cloud offers updated LR and I LR CC installed 2015.4.  However on the laptop, I installed LR 2015.0 and Cloud Creative does not offer an upgrade.  How to obtain the latest version of LR CC 2015 on the laptop?

  in the lr issue, click Help > updates...

• Last update of Lightroom CC 2015

  Just updated Lightroom CC 2015 through the creative application of cloud on the windows machine 7 this afternoon.  When you try to start Lightroom I now get an error message: Application could not start correctly (0xc0000005).  Any help will be appreciated.  Thank you!

  dyates

  Hello world

  My problem with Lightroom has been resolved by uninstalling and reinstalling Lightroom.  Thanks for the suggestions.

• Creative cloud does not show me the last update of Lightroom CC 2015.3

  I disconnected CC and folder in. I restarted the computer.

  My laptop has been updating, but my office has yet to see.

  When I check the App updates, it is said that they are up to date, but I am running LR 2015.1.1, so I'm clearly not up-to-date.

  
  CC just updated and my office is not always see an update to LR.

  Any suggestions?

  Hello

  Please see Lightroom CC 2015.2.1 / 6.2.1 now available

  Hope that helps!

  Kind regards

  Sheena