I connected to my computer and towards the high jumps "Problem reports and solution" page with a problem. It says "unable to diagnose? fix network problems"has not reported.
The problem is in "Network Diagnostics Framework V2" Microsoft provider, and the OwnerHC is WinInetHelperClass. Files that describe it are: Eventlog.etl, which I did not open as my security system said it could be a virus and opening may harm my computer. There are a lot other categories and numbers on the report too, but I didn't know if I should include those. Help? Also, I can't install Adobe Flash Player, but I tried all night last night, without success. I can post a copy of the report, but I'm afraid I might give too much information that could come back and bite me in the yoohoo. Safety information that hackers live. Thank you.
Hi amal.
I couldn't figure out how to go in safe mode. Then I went to the event viewer and crossed logs and couldn't find the one I got. As sson as I can I'll add it to this topic.
When I install Falsh Player, it goes through the installation process, then disappears when I try to pull up. Not in the files on the desktop, nowhere to be found. Then I download the uninstall wizard, even though I have no idea if it was installed, then uninstall it. After the uninstall is complete, it says "Uninstall successful" or something to that effect. That if, I try to re install the same. He has done several times and abandoned.
So, it's the situation. Sorry it took me so long to get back to you. I appreciated your quick response however. I always have problems, but I used the Microsoft Mr. Fix, and I did not have error messages since then.
Thank you
Mary
Tags: Windows
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