I get a failure code: 94ne2w-5qx66e-mfh14k-60w603

I went to use my Pavilion dv6 and when to start had the black screen. Entered the diagnostic system to run the test and got the failure. Product ID: QE023Ua #ABA.

Hello

In this case the error code will be a Smart failure or disk Self Test - in both cases, this would indicate that hard is defective and must be replaced.  This is also consistent with the question of commissioning.

If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

Kind regards

DP - K

Tags: Notebooks

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