I get a window saying that a problem caused the program to stop working when I use my incredimail and also my tree maker genealogy program how fix this?
I'll have my tree maker genealogy program open and all of a sudden, I get the message "a problem caused blocking the program works correctly. Windows will close the program and notify if a solution available. "This also happens when I use incredimail. Whenever I click on a new email message sometimes. I used incredimail and family tree maker on this vista for many years and this just started happening the past two weeks. Thank you
Hello
1. don't you make changes to the computer before this problem?
2. what security software is installed?
3. what browser you use to access incredimail?
4. have you updated to Service Pack 2 installed?
Let us try these methods.
Method 1.
Start the computer in safe mode and check the status.
Start your computer in safe mode: http://windows.microsoft.com/en-SG/windows-vista/Start-your-computer-in-safe-mode
Method 2.
Run a full scan of the computer with the Microsoft Safety Scanner to make sure that the computer is virus-free.
Microsoft safety scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.
Method 3.
You can use the restore points for Windows Vista to return to a previous state, when your computer was working properly.
What is system restore? : http://windows.microsoft.com/en-PH/windows-vista/What-is-System-Restore
System Restore takes a "snapshot" critical system files and some program files and registry settings, and then it stores this information as restore points. If your computer is not working properly, you can use these points to return Windows XP to a previous state when your computer was working properly restore.
Method 4.
If you use Internet Explorer to access with incredimail, you can reset Internet Explorer default settings and check if it helps.
Reset Internet Explorer 7 settings: http://windows.microsoft.com/en-in/windows-vista/reset-internet-explorer-7-settings
Warning: him reset Internet Explorer settings feature might reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.
Additional information.
If the question is limited to the Incredimail application, you can post this question in the Incredimail Forums: http://forums.incredimail.com/
Method 5.
You can also post this question in the support of Family Tree Maker: http://ftm.custhelp.com/app/ask
http://www.familytreemaker.com/support
If you need help on this particular issue or any other related Windows issue, let know us and we will be happy to help you.
Tags: Windows
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