I have a client in China, who can not download the PDF files I sent to the aid of his send and track, no one else had an iso problem is because of his being in China?
I have shared files with a client in China with send and track and she can see but not download them please help! I tried the online chat that kept me on for more than an hour and did not help other asking me questions, I even sent pictures as they do not understand what send and track actually is. I tried calling but you are disconnected, I tried twitter who directed me here.
Hi Katie,
Document cloud services and connectors are not available in China.
This document helpx provides useful information on the subject where the Document Adobe PDF Cloud services are available.
https://helpx.Adobe.com/Acrobat/KB/DC-language-tiers.html
Kind regards
Laura.
Tags: Adobe
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