I have a client in China, who can not download the PDF files I sent to the aid of his send and track, no one else had an iso problem is because of his being in China?

I have shared files with a client in China with send and track and she can see but not download them please help! I tried the online chat that kept me on for more than an hour and did not help other asking me questions, I even sent pictures as they do not understand what send and track actually is. I tried calling but you are disconnected, I tried twitter who directed me here.

Hi Katie,

Document cloud services and connectors are not available in China.

This document helpx provides useful information on the subject where the Document Adobe PDF Cloud services are available.

https://helpx.Adobe.com/Acrobat/KB/DC-language-tiers.html

Kind regards

Laura.

Tags: Adobe

Similar Questions

Maybe you are looking for

  • The add on bar is missing, while in full screen

    If NOT in full screen and then the announcement on bar is visible. Note that adding on bar is checked in both cases. I tried uncheching check again, but this does not solve the pb. Thanks for your help, it's really annoying.

  • Close the network on my time machine

    I recently started to use AT & T Uverse to my wireless network, but my old my mac time machine network is still high and confusing devices in my house. I always use time machine for backup, but no ethernet cable is currently not attached (new modem A

  • ATC-710-ES61 Horrible Internet high speed - Win10 issue or driver network

    Brand new TC-710.  Windows 10 pre installed.  Internet connection should be up to 5 MB/s and I only get just below 2/s. Internet provider came out to check the modem (I'm on a wired connection, btw).  Their laptop connected to 5 Mbps but the desktop

  • Acronyms of virtual Security Appliances

    It is more a question of coherence, rather than starting a new thread. But the acronym/abbreviation that will be used for the Web Cisco Security Appliance.  I saw vWSA and WSAv.  I would like just a bit of clarity, for reviewing products with my mana

  • With Json REST Web services only accepts objects?

    HelloWith the help of JDEV 12.1.3.0.0 is it possible to send webservice one list and receive it in the client side?I wanted to just this:@Stateless@Path ("/costumer")public class CostumerImpl {}@EJBSessionEJBnameLocal myBean;@GET@Produces (value = {"